This streaming service has the capabilities of becoming to the likes of Netflix on a global scale. It has great video quality and has a very similar kind of set up as Netflix. The BIGGEST problem of mine is that there is only a handful of shows which have English subtitles. If you can make all the shows have English subtitles it would benefit your business so much as there is a growing number of people who like Arabic and Turkish dramas. This would also help your business grow as there is a huge gap in the market as there is no other streaming service which offers Arabic shows with English subtitles except Netflix which only has a few shows in Arabic. This is since I want to watch shows such as تشيللو and صمرا and نص يوم all of which aren’t on Netflix and don’t have subtitles on you platform. The reason I have come and started a free trial on this streaming service is because I loved the Arabic shows on Netflix (where there is only a few) and I have come across your site to watch more with English subtitles but I have been disappointed. If this site can do all I have advised your business will do well and more people like me ( from the UK who aren’t native Arabic speakers) would actually pay for the subscriptions. This should be done before other services offer the same. I would love to use this site further but until most of the shows have English subtitles I will not bother and pay for the subscription. Keep me informed as to when you do this.Best wishes to this very much prosperous service.Maheena R,England

I have bought an annual plan for £79, but it was not activated on my account for some reason. I looked for help on the app and I found the address WhatsApp number which says they are available 24 hours so I got in touch with them, and then I got an automated response, thanking me and closing the case. I tried the email option. I explained the situation and I got the first reply which was very polite and nice promising that you were resolve the issue. However, after that there was a correspondence of about 20 emails and in each one of them, a different person is dealing with the case and in multiple emails asking me to send them the same information as before. They kept going in circles all day long. And at the end of the day after long hours of frustration they asked me to contact Apple and ask for a refund, although I presented them with the proof of purchase and the invoice with the order number and all what I was asking for from their side is to activate it on the account.I believe this is the worst customer service I’ve ever dealt with. As one star is the minimum available that’s what I’m giving them otherwise it is zero.

I signed up for Shahid because it used to be one of the most affordable streaming services out there great value for money and packed with content I enjoy.But recently, Shahid increased its subscription price, and honestly it’s become too expensive for what you’re actually getting. There hasn’t been any noticeable difference in the service, the same shows, no major new features, the app still feels the same, so the price increase doesn’t feel justified.To be honest, because of the cost jump, I’m considering cancelling Shahid and going back to Netflix. With Netflix, even though it’s usually more expensive overall, I feel like I get better value and more content for the price. The price hike on Shahid just made it less worth it for me, especially because there hasn’t been an upgrade in the content or experience to match that increase

I have logged in with my email same one as the Apple account email, naturally paid for the subscription to access the vast library of the app. Problem one the payment got taken and then i got an error saying that there is another email thats connected to my shahid account. An email address thats not mine at all!! Problem two i tried to explain it to the app developer they said and I quote “Please provide us with an email not associated with Shahid and that my money paid for a subscription for another email for someone else to enjoy” which is making me furious why would have another email that is not used by shahid when i already have a stupid account.