I have to be honest my daughters bought a couple of things off here and there absolutely brilliant so I thought I would have a try I was getting a little worried in the beginning because some of the items can take a very long time I have received two of my items but I have not received the other two but all in all I have to say I specially one of them was extremely good quality and the other one is good quality definitely for the money I can’t say I’m disappointed because I’m not I’m actually quite surprisedAlso I noticed of genetic make up of this app is very reminiscent of Ali express and they are Absolutely awful really getting worried now and the sad thing is there is nobody that I can message to ask them what is going on only the sellers so I think the app could definitely do with having a chat room or at least somebody you could call or text or email and get a response within 24 hoursBut as of now I wouldn’t recommend this at all

If you don’t own or have access to a computer then your basically buggered if anything goes wrong because there is no person you can talk to and the refund form doesn’t give many options to explain ie I did not receive 2 pairs of trainers I ordered however the tracking stated delivered and when I spoke to Royal Mail they stated yes the tracking number was theres however the time it stated it was delivered is not possible as no post person delivers at that time of night. Royal Mail said the tracking had been tampered with and they did not have it registered on there system as being received and to tell the seller to contact them for dispute as I cannot be helped as buyer from them. DHgate closed the case without contacting me and released my money to the seller so I am out of pocket for money and have 2 kids who have no footwear other than school shoes as they have to wait till my next pay day to get them new ones. And also I placed an order on 19th January it’s now 20th February and the seller still hasn’t dispatched but if I want to cancel I only have a choice to do so on a computer which I do not have access to so I have no choice but to wait and wait and wait then if the seller doesn’t dispatch then I will get refund. Make sure you look for great reviews and photos on anything you buy for a better chance of satisfaction as DHgate don’t care about you loosing money so your trust must be with the seller and you must be prepared to take the chance of money loss.

I ordered some items for the first time weeks ago from the seller redstar2026.Right away I was told the items were on “presale” and told me to wait a few days. I did this and still nothing. I messaged and was ignored. I then waited again and finally requested a refund/cancel the order. I then got threatening messages from him telling me to change my reason to “no longer required” as he now had the items in stock. This was lies. He then proceeded to claim he had processed my order and despite no tracking info, DHgate have sided with him. He then gave me more abuse then blocked me for a few days and has since unblocked me again and stated that since I’ve not changed my reason for cancelling, he will be unreasonable. Claiming he needs to process my order but since I “ignored his demands”, he would do the same. Again, no items (which I don’t want now anyway) and nothing is being done. Do not buy from this place. First and last experience of bad “sellers”. Thankfully I used a payment protection company to make the payment which means I haven’t been charged for the items or DHgate would be ignoring the fact I’m out of pocket. Avoid this company and the redstar2026 bully!I have been asked to go to account and report. I have already and nothing has been done! It’s now the 4th sept and I still have no contact from seller, no items and no refund! DO NOT BUY FROM THIS SITE!!

The application is great, well organized howether I would add more features in the filter such as seeing items that people have reviewed and left pictures on as the reviews and pictures for me are a dealbreaker and allows me to make an informed decision, however without the implementation of these filters it takes me a very long time to find the right seller with good reviews and high quality items. Most sellers are excellent as they offer quick replies to any queries and ensure you get your product, however some sellers completely neglect their customers queries which isn’t fair especially after ordering an item and not being able to ask if it’s been shipped or ask about the item before hand such as sizing as sizing for clothing is usually Asian size which is FAR smaller to western/ European sizing so buyers need to be made aware of the size differences before ordering the item so they can select the right size for them. Apart from this my experience with DHgate has been almost perfect and I will be using the app again and again for many purchases. Thank you for reading