I really wanted to like this app and company, but unfortunately, they don’t seem to prioritize their users—especially paying ones. I recently upgraded to a Pro subscription ($180), and almost immediately ran into an issue where an upload didn’t display on my feed or process correctly.When I attempted to contact support, I was stuck in an endless loop with a chatbot that kept giving me the same generic responses. After a frustrating process, I finally managed to submit a support request. However, 48 hours later, I received an inaccurate response essentially stating that my recording was lost and there was nothing they could do.This was incorrect—I still had the recording and even provided them with a link, asking if they could help me reprocess it or guide me on how to do it myself. That was over three days ago, and I have yet to receive a response.For a company charging premium prices, this level of customer support is unacceptable. I expected better service, especially as a paying user, but instead, I’ve been met miscommunication, and a lack of accountability.I hope they improve as right now it feels like they don’t care.
We are so sorry about this! If you could please provide the email that you used to reach out to support or please reach out to support@swing.vision again, we will make sure to assist you with this issue. Again, very sorry for your experience.