Intalink 4+

What an absolute scam. I’m trying to purchase a weekly bus ticket for my daughter who’s just started 6th form. We can’t get the student ticket yet as the school are delaying student ID cards so I’ve been trying to buy a weekly ticket to save money because £5 a day for her to get to and from school (with no guarantee that the buses will actually show up - 2 cancelled on Friday so I had to pay for an Uber) is absolutely extortionate. The only way to purchase a weekly ticket is via the app…and yet, despite having created an account for her and one for me, neither of us can log in and just get an error message. Yet we can log in with those details on the website. So we have to continue paying the daily rate. A scam and a rip off.

This app does not give the previously listed bus stop locations, the app is not telling me any times for the usual buses that go the route I take, when I plan a journey all I get is a grey box come up over the map and totally the wrong bus numbers and routes listed. What is going on? I am trying to reach my autistic child how to use a bus service and the old app was very clear and easy to navigate, this new app surely must be working incorrectly as nothing makes sense on it.

Horrible app and user experience. For first time user provides 0 guidance and it’s very confusing on what you have to do to buy ticket and which tickets. The information architecture is confusing, some of the info leads you put of the app to their cumbersome website. Definitely they have to invest money on the design team, because this is a mess.