Konnect ‪+‬ 4+

Box looks great. Worked as expected for a few months. App looks good. Worked well for a few months. All of a sudden the app keeps losing the scheduler so it starts charging at peak times. The lights have stopped working on the box which isnt an issue and a hard reset fixes but how can a box priced so much higher than competitors not work properly - what did I pay for ? Customer service are pleasant but have no solution for the scheduler and haven’t done for months - a fox is coming, they say. I selected this box partly due to the scheduler to work with octopus go and having read issues about alternative products decided to pay more for this one. Very disappointed now, the scheduler cancelling itself is now costing me money every time as the car charges at peak rate which adds up when it’s every other time I charge (daily for commute). I often take people whinging about tech issues lightly as it’s often down to them - in this case I can be clear it worked for a few months, then stopped. I have changed nothing, have still have strong wifi and the mfr acknowledges they have an issue. Id be tempted to say don’t buy this product until they fix those issues which is a shame as it should be excellent.

Recent app updates have not improved Konnect+. My charger appears to be working, but I Konnect+ doesn’t seem to be seeing it. Despite having plugged in and charged a couple of cars over the past 10 days, Konnect+ has not ‘seen’ the charger since the 16th May 2023.

Plugging in a vehicle doesn’t garner any response from the app, the Home Screen just unhelpfully says “Please plug in a vehicle”. Clearly I’ve done that. I’ve tried cutting the power to my charger via the breaker and reinstating it a few mins later to no avail.

There is also the fact that they keep changing the app functionality without providing an in-app change log. An app this essential requires release notes that are presented to the user on first launching with a new version. Otherwise, confronted with new features/nomenclature the user is left confused as to whether things have broken. The “Please plug in a vehicle” terminology is completely new - it didn’t used to say that.

I appreciate that Andersen has changed hands, but if they want to be treated as a luxury player they need to up their game significantly.

has broken the scheduler (not good when on octopus agile), reporting and now whilst the car does charge the app no longer recognises the car as being plugged in. The system is now useless other than as a plug in and charge manually box and is the most expensive on the market. When will you fix this?

update: I contacted support and Rachel asked for some info about my charger (screenshot from app was enough) she was able to make changes on their side and full functionality has returned …. so support sorted it out quite quickly … this I recommend anyone with issues contacts them … however this shouldn’t really happen on the first place hence 3 stars at this point