London Mutual Credit Union 4+

Rubbish App

Still trying to log in to London mutual new App, I’ve been with them for years same password etc, new App comes along I can’t log in phoned up and emailed the support team MJ not saying your full name I did what you told me to try, I downloaded the App again and guess what still can’t log in when I put in My Birth D in and go to continue it comes off ? I do know my own date of birth . A message then comes up at the top saying- Internal error contact stystem administrator. I sent a email explaining this to the support team to MJ who sent the email and who I spoke to on the phone explaining how to log in that was over 2, weeks ago, I have not received a email back or phone call regarding this problem.
I have deleted your rubbish App. Very disappointed customer .ps rate from me is 0

Developer Response ,

Hi PManole,

I am sorry you have had problems logging into the new version of our app, and that your experience with our support team on email and by phone was less than satisfactory. We have had had extra staff available during the upgrade, but things have still been much busier than normal, and so there have been some delays.

I would be keen to personally make sure we fix this for you, but to do that, I need to look up your account to investigate for you. If you would be willing for me to do this, please email feedback@creditunion.co.uk with your member number. I will look out for your email, and as soon as we have it, will get to work to ensure you have access.

My apologies that well fell short on this occasion.

Still taking money from me

Absolutely terrible service, I “closed” my account at the start of the year, but there is still money being taken from my monthly wage, and the best thing is, I can’t even get into my account because it’s locked and closed the worst credit Union, disgusting customer service, terrible all round, wouldn’t recommend at all

Not happy

Why is London Mutual system so hard to set up???? This is the same rubbish when I tried to setup online banking I gave up in the end. Now it’s the same thing with the app. Filled out the form and as usual with LM there is a problem “contact System Operator” it’s telling me. Why is nothing ever straight forward with you guys at LM I suggest you get grown ups to manage the online system. I now have to go back to the bank.