Magnet Learn 4+

Éditions Maisons des langues (EMDL) use this app to access the digital version, audios, videos etc of French for foreign learners textbooks. The app does nothing more than I can do via the EMDL website on a browser. I downloaded the app so I could study offline. Unfortunately, every time I launch the app it asks me to log in and if I’m offline I can’t (and I have ticked the remember me box). I really don’t see the point of this app. No other app I have regularly asks me to log in two days after I last did. It is so frustrating, yes if I know I’m going to be offline I can log in beforehand but if I should be unexpectedly offline I can’t use it.

Hello, We are very sorry to hear that you had a less positive experience with the login. However, be mindful that the rules for the session expiration limit are defined by the Institution from which you purchased the content, so please do report your concerns to them via email support. Regarding the app experience improvements: can you share more details on what you would like to see more of? Kind regards, Avallain

This is impossible. Waited days for support: nothing. Edit: waited months for a response, which when I came simply makes no sense, referring to a mysterious ‘institution’. This app is terrible, spoiling an otherwise well produced book (expensive) because the exercises are not accessible.

Hello, we are very sorry for your experience. Your 1st line of support is provided by the Institution (organisation from which your purchased the content from), once the Institution escalates your issue to us we can further assist in the investigation. Avallain provides support via live chat with replies in under 1 minute. Regarding accessibility, the price point is defined by the Organisation and should be further address with it. Kind regards, Avallain