MyCitroën allows you to connect to your Citroën vehicle with your smartphone. It has been designed with integrated technologies to enhance your Citroën driving experience before, during and after each journey.
Before: The location of your parked Citroën vehicle is shown on a map along with your current location, helping you to find it more easily*.
During: The app tracks the journeys you make and monitors the distance, fuel consumption and driving efficiency of each journey*^.
After: Once you’ve parked your Citroën vehicle, the app can help you to navigate the rest of the way to your final destination on foot*^.
The MyCitroën application will display data specific to your vehicle including the fuel level^, mileage^ and reminders of when scheduled servicing is due.
MyCitroën also offers several other helpful features:
- Manage multiple Citroën vehicles in the same application.
- Locate nearby Citroën dealerships and easily access their contact details.
- The latest Citroën news and offers relevant to you.
For added convenience, MyCitroën also provides you with all of the useful telephone numbers, allowing you to easily get in touch with Citroën Assistance, Contact Citroën and Citroën dealerships.
In order to profit plainly of the app's features, we ask you to give MyCitroën the access to the following features :
All Citroën models are compatible with the MyCitroën application. However, if your vehicle is not equipped with Bluetooth, the ‘Driving’ tab (which provides details of your journeys, fuel consumption and mileage) is not displayed. You can still enjoy all of the other features of the app.
If you spot a bug, experience difficulties with the app or have any ideas for improvements please do not hesitate to contact us at: http://www.citroen.com/global/lp_store/uk/index.html
* - Available with a smartphone that has a network connection and geolocation services.
^ - Available for vehicles equipped with Bluetooth.
This new release includes the following improvements :
- We have clarified the Bluetooth pairing process as well as the management of the car data privacy.
- Biometric authentication has been enabled for the use of e-Remote commands.
- Improvements related to the display of the car service schedule.
Ratings and Reviews
A useful app
Been using this app for about 3 1/2yrs now. With a lot of success. Three years with my old C4 Cactus and now with my C3 Aircross. It’s only since this year I’ve encountered issues. 60% of the time it’s failing to update my location. I manually update but it reverts back to the last place the app had me located. More frustrating is that the time of journeys are random. Sometimes 12hrs out, on 24hr clock. Other times it’s random times in the night. The distance and time of journey are correct but it’s not syncing with my iPhone or cars clock.
However I’ve found the app overall to be very useful whether driving in UK or Europe.
Very poor App needs a lot more development
In todays market compared to other Car Manufacturers Apps this App is very poor and lacks all the functionality most Apps give you today and it is also has very poor connectivity to the vehicle. I have an EC4 and would expect an awful lot more from an App from a brand such as STELLANTIS. It needs developing to a much higher level Connectivity: 1/We have to connect to the car every time you get it. It should be connected all the time!! This is really bad and very new to me 2/ Charge session doesn’t update live to tell you the up to date state of charge 3/ Sending my journey to the the car doesn’t happen. Functions: 1/ Little or no interaction with vehicle 2/ Charging speed is in MPH and not in KWh, KWh is the standard but could be useful to have both. 3/ This battery technology should be regularly charge to an 80% level only even the manual states that. But there is no function in the app to limit this which is in virtually every other Mfrs App. 4/ Tracking - track the car in case of theft 5/ Locking- checking if the car is locked or not and the ability to lock it if it is not 6/ Journey categories - the default is other!!! We should be able to choose our default - I cannot personalise this as I have to change each journey to personal. I could go on and on but as you can see from all the recent app comments it is not getting good reviews
Developer Response ,
Dear customer, we are sorry to learn of the issues you have encountered with the Citroën app. We are keen to investigate further, so please could we invite you to complete a web form containing all relevant details, which one of our Customer Care team will review. Link: https://citroen.my-customerportal.com/citroen/s/case-webform?language=en_GB
DON'T BUY A CITROEN AND DON'T USE THIS APP!!
Installed app. Car Bluetooth (2019 C4 Space Tourer Flair) all set up and app linked to car. But. App does nothing apart from try to sell me a service, none of the car information fields work and to add insult to injury the app asks me to type the current mileage in manually when it's supposed to Fxxxxng do that for me! Oh, and instead of remembering me the app logs me out after every use so I have to type my ID and password in every time I open the app.
Issues may be because car map and touchscreen software were EIGHTEEN MONTHS out of date when I bought the car new. Naturally, these do not update automatically or even manually over WiFi from the house, no that would be too easy on a car costing well over twenty grand. No, instead you have to download to USB and install yourself by plugging into on board socket and spending hours (literally, the website tells you - and engine has to be running so you have to sit there like a txxt). Except despite many attempts and different USB sticks it will not work. So software and maps now well out of date (and car getting traded). Citroen as much help as a chocolate t t t teaspoon and dealers cannot help. In summary DON'T BUY A CITROEN AND DON'T USE THIS APP!!
Data Used to Track You
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- User Content
Data Linked to You
The following data may be collected and linked to your identity:
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- User Content
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- AUTOMOBILES CITRO�N SA
- 119 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
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