My Haven Experience 4+

I booked a long awaited holiday for June. I took out the insurance which I don’t normally do. Unfortunately, my husband was diagnosed with a life threatening heart condition and his surgery was scheduled for 24 May 23. I called Haven and cancelled our booking and received a full refund. I cannot rate Haven enough. The understanding person that I spoke to was amazing. So professional. 10/10 is my rating. You should be proud of yourselves. You put my mind at rest and that is why I have booked again for 29 September now my husband is well enough to be able to travel after major surgery and bring in life support for 4 weeks. We have had an horrendous journey since May. So hats off to you all. Well done. Regards Deb Jelley.

On arrival sick in garden , no gas boiler broke , went to cook food , spaghetti Bol still in pans with mould on , ask for new ones they said just clean them what’s the problem! Sick in garden birds cleaned that up gas and boiler, gas waited 3 hours for I fixed the boiler , pans we finally got one at 7 pm at night off the security, missed most off the shows , swimming you have to book , ok so we tried, family off 8 over 4 nights got 1 hour session split up in twos over the last day , when the place is empty, getting a bike was also the same 10 bikes parked up but not allowed one as short staff , when there is more staff them gusts, payed for bed linen only got enough for 6 , fold out bed had nothing, when asked there is a linen shortage across the country, but why say you can have 8 in a caravan when u can only do 6 , my self slept in the bed with no linen woke up attack buy bed mits/ scapes , now got to go doctors for fungal cream , mash and barrel , bar girl viv !! Mimicking me when ordering food when challenged got back chat , went to reception to challenge them on her attitude they said not there problem , my family travel away from the site for a family meal I refused to spend another penny, hole place is a joke staff horrible place is disgusting the worse haven site I been too and me and my family go to one every year the whole place wants shutting down then non off you lot will have jobs !!!!!!! Clearly you don’t like ur job

We arrived on Friday afternoon in a silver caravan. It was lovely but the fridge/freezer was not working properly. We reported it an 2 engineers came out during the day and evening. Our food was going off in the fridge so we were not happy. Carlos the manager dealt with us was excellent. He listened and fully understood our concerns. He upgraded us into a lodge which was absolutely amazing and we loved it all. Thank you Carlos you were great. Thank you to the reception staff for being so helpful. We will be returning very soon :)