NordVPN: VPN Fast & Secure Ratings and Reviews

SUPER APP: NordVPN. Great developer! Good & Very expensive!

Never get answers and replies to my emails!

Today I’ve been reading about MESHNET time-consuming and decided to write. I got the hang of it and very interesting which Apps work with or without turning it on or off by using the NordVPN. I use all the features that are available in the years subscription. The Google Home App works fine on the iPhone but on the iPad Pro it’s got a mind of it s own it works when switched on & off at times maybe the iPad Pro is old & needs upgrading or whatever. Otherwise the NordVPN App is wonderful with new features coming along the way to more improvements. Sounds good! Works great! Powerful & Perfect. Some servers not always with some servers. There are many servers to switch to and made them my favorites. This wonderful & fantastic VPN App gets better all the time than the next update or the next upcoming update getting PERFECT all the time. Works wonders! What more can I add! Well done folks & do more miracles! Also purchased a separate PYRAMID WI-FI VPN ROUTER as NordVPN suggested in their App and works wonders. Now connected to the Router I can add more than 6 and unlimited computers & devices to NordVPN and much more with this SUPER-FANTASTIC GADGET!

Developer Response ,

Hello. Could you please update your review with the Ticket ID you’ve received from our customer support? We will check your inquiry and provide you with further assistance. Thank you. -D.I

Good overall, but awful start up routine.

Overall the app and the service are good. They work well together and the service seems pretty good.

However, the app has huge flaws. You can select favourite countries for server sites. You’d think that the app would direct to one of those countries as the default at startup. Alas, this is not the case. The app appears to want to exercise it’s own agenda. And you can’t just tap the country you want and go. Instead you get a silly message telling you you’re not protected. Well, d’uh, the app was just launched to initiate the VPN. Surely an icon showing disconnection from the VPN, and which doesn’t interfere with user choices, would suffice. Occasionally then you get a message congratulating you for using the VPN 7 days in a row. This implies a level of tracking that shouldn’t occur and it is a wholly useless marketing message. Finally, even if you select the country you want to connect to, often the app chooses its own default and tries to connect you to that even if the map is pinging the country you selected. Eventually the map re-centres on the default country it has actually chosen, but by then it has already initiated a connection broadcasting your attempt to setup a VPN to the default country. In some cases that could be a huge security risk.

The app and service would get 5 stars if the startup routine weren’t so useless, silly, unreliable, and risky. If this continues I will cancel my subscription.

Developer Response ,

Hello. We do appreciate your feedback and will definitely share it with the team. In the meantime, if you have any questions of requests, feel free to contact us at support.nordvpn.com or Twitter @NordVPN. -Neo

Fulfils On Promises

If you want to use internet based streaming and get the benefit of the most/best content it does and "doesn’t" work. If you want to 'hide in plain sight' in a coffee shop or anywhere for that matter and work/browse the interweb... in obscurity, it does the job. You’re anonymous on the network or on your 4G connection, appearing to be in some far flung corner of the world or the other side of the country you’re in. It will make some services "think" you’re in a different country. There are some that do recognise you are using a VPN. Some providers are made to believe you’re on holiday or a business trip and there some that let you access the library but as soon as you try and watch something it flags up that you are using a VPN and asks you to disengage the VPN to carry on. So unless you have a workaround, of which there is a straightforward one providing you have at least two devices that can access WiFi and/or a 4G connection, you won’t be able to view the content of your choice. If NORD can make itself invisible" to ALL it can have 5 stars I’m nitpicking as you get what you’re paying for.

Pretty frustrating.

The app is “Okay”… I can only take their word for it that I’m protected when they say I am. My biggest issue is that the connection is extremely poor or is frequently dropped or something, which results in the app cutting connections for security reason as I’m sure it’s designed that way. They’d rather you have no internet than not being able to protect you. As a result, more often than not (maybe 7-8 out of 10 times) I have to either switch my wifi or data on and off or pause the vpn connection and immediately reactivate it to be able to use data on my phone. It seems to default to cutting the connection then I have to do above said action to remind it that i actually want to be online. It’s rapidly reaching the point where I’m considering just leaving it off and cancelling my subscription because I’d rather be unprotected than having to go through this song and dance every time I want to use my data. As an example…I want to check the weather. Open chrome. No connection. Wifi off and on. No connection. Data off and on. No connection. Airplane mode off and on. No connection. Pause nord 5 minutes. Connection instantly restored. Check weather. The connection may start working at any point during that on and off procedure or I’ll have to go through it a few times.

Developer Response ,

Hello. Have you tried contacting our customer support team to find out what could be causing the issue? We strongly advise you to reach out to them. Our team is ready to help 24/7 at support.nordvpn.com. -A.S.

Does what it says on the tin, but a bit better :-)

I like the speed of connections, the choice and reliability. The best VPN is the one you don’t know is there. I always have it on auto-connect when I travel.

One thing I noticed is that some services that *really* want to track you or just need to know where on Earth you are, simply refuse to serve. For example Apple AppStore would not allow me to write this review while connected to any VPN. Same with Google (not always). Oh well, fair enough, regionalised AppStore needs to know which one you are accessing, right? Also, I can just not use Google but DuckDuckGo which works, their loss.

I was mildly amused with one review where the user said they conduct criminal investigations and they need automatic connection. There is a point there, the app logs you out after an update and it should not. The argument is what if found strange: I would have thought though that the state services that deal with criminal investigations would only use their own security software, but I may be wrong, of course.

Doesn’t work in China

Just to be clear, I don’t think that this is Nord’s fault but I can’t use the service and I’ve had to buy another VPN to write this review. I’m based in China and purchased this in December. To get this vpn to work in China you have to go through a long (slightly) complex process of updating the VPN every month or so as the Great Firewall find the servers and shut them down. At the end of May Nord got shut down and since then I’ve not been able to get the service to work. As the support websites and everything to do with Nord are blocked in China the only way I can communicate is sending messages to friends and family to contact them on my behalf. A notice has been up for almost two months now that just says. ‘Doesn’t work in China. We’re working on it.’ Most of my family I usually contact on WhatsApp (blocked) so I need a reliable service. Nord isn’t cheap and I’ve now had to spend more money on an expensive vpn to get back in the loop. I don’t know how Nord works in other countries (I’m sure it’s fine) but don’t buy this service for China at the moment (June 2022) until Nord can guarantee a secure and reliable service. Until then choose another provider. The provider I’ve moved to (I won’t name) but seems much more straightforward and faster. Sorry Nord!

Developer Response ,

Hello. Have you contacted our customer support regarding this issue with the VPN app? Our team is ready to help you 24/7 via chat at support.nord-help.net. -G.M.

A

Very often prevent my apps on my phone very loading when I try to open it, it makes me wonder what is the point of this app. This app is supposed to protect me whilst using any of my devices, but it seems like this app is a hindrance rather than a protection. I think the app is very clunky when you move to a different location. You have to reconnect again which doesn’t always work. This app is supposed to be one of the best in my opinion I think it’s a waste of money and it makes me wonder if it is protecting me as it should do whilst using my devices I’m waiting for my prescription that I paid for to end and I do not think I will pay for another subscription
I would like to add I find Your support service disengaging, when the connection as being disrupted they was no attempt from the support team to reconnect
So you find that you have to explain the whole situation again
When they offered advice it feels like they are in a hurry to get rid of you and offer advice which involves disconnecting from the support page, I often find the situation still persists I would have to reconnect and then end up communicating with another person and explaining everything again. Most of the time offer the same advice
Which is very frustrating.

Developer Response ,

Hello. We are sorry to hear about your recent experience with our service. Could you try switching the connection protocol in the NordVPN application settings? If the issue would persist regardless, please contact us at support.nordvpn.com. Our team is available 24/7 and would be glad to help you out. -N.L.

Nord. Perfect for us.

NordVPN is our first VPN and because I had no experience of VPNs, I chose Nord on a 1 year plan as a trial. Having used Nord for five years now, I cannot imagine ever going online again without it. (Some services block VPNs)
Their plan pricing is fair, reviews are excellent, fast customer service is flawless (I forgot my incredibly complicated new password and after contacting Nord via Twitter, they couldn't have been more helpful and efficient) and ease of use for someone like me who doesn’t care how things work just as long as they do, it’s perfect. NordVPN is now on our mobiles, laptop and home PC. Something else about Nord, is that if you use Twitter, they publish very useful articles about online privacy and the latest news. As a result, I was able to delete FaceCrook, obtain my Google data and minimise its access to me. I also discovered Duckduckgo browser and several browser security plugins.
If you’re hesitating or unsure about which VPN to choose, you will not go wrong in choosing Nord. We’re very happy we did.

Developer Response ,

Hello and thank you for taking the time to leave this detailed review, we really appreciate it! -G.M.

Perhaps I am not doing it right.

There is a lot I like about Nord VPN. However, there are several annoying features.
It is good that the user has such a huge choice of servers (world wide) but the main irritation for me is that the connection is forever being lost. What I find perplexing is that I use the VPN on several devices, - 2 iphones (5 and 6) two ipads (3&6) an old Macbook Pro and a Windows Laptop. From time to time, the iphones and the latest ipad seem to remain on the chosen server
for long periods, whereas occasionally the connection lasts an hour or two. With the Macbook, the VPN disconnects whenever the Macbook is shut down, and AUTOMATICALLY reconnects on start up, - brilliant! Also, I have noticed that I cannot surf the net when VPN is connected. I have to leave the VPN server, surf, then switch the VPN back on, which is unsatisfactory. This is not ALWAYS true, so even more frustrating.
I recently took a contract to receive BT SPORT via the app, which I can cast to my TV. Very often, though, I get a message that I cannot receive BT SPORT as I am outside the EU, and I assume this is because BT cannot determine my location when I am on VPN. Of course, this problem may be a problem for BT not Nord.

Developer Response ,

Hello and let us apologize for any inconveniences caused. However, we'd advise you on contacting our customers' support team, while specifying these issues that you have experienced while using our service, for them to provide you with assistance on their resolve. You may reach our team out at support.nordvpn.com where our support agents are accessible 24/7 regarding instant assistance on any inquiry related to our service.

Terrible App

I have been using another VPN app for years and never had any issues, I decided to try Nord VPN to see what all the fuss is about, and I regret downloading it and paying a year’s subscription before testing it thoroughly. It takes a long time to connect (if successful), I have tried connecting through different hubs and faced the same issue. What is worse, is when I tried opening one App which is restricted in Spain while connected to a Spanish IP, I was unable to reopen the App again through my regular UK IP nor any other VPN IP. It kept showing me a message in Spanish even though I had disconnected my VPN, I tried disconnecting and connecting several times on my WiFi and 5G network, turned them off and on several times, tried different WiFI connections and even tried my old VPN connection yet the App is still stuck on that Spanish IP from NordVPN.

It is worth mentioning that during the time I was struggling to connect to any network on NordVPN, I doubted my internet connection so I tried my old VPN App and got connected instantly!

I will remove the App after just a short period of downloading it, and after I have lost my subscription fee (which was advertised to be cheaper than my current VPN service but it is not!).

Developer Response ,

Hello! We’re sorry to hear about the experience you had with our VPN service. Please contact our customer support team at support.nordvpn.com, and they will help you out in this situation. Let us know how it went afterward! -D.I