Nusuk | نس‪ك‬ 4+

We’ve travelled a long distance from abroad and we were really looking forward to this. The booking process for Rawda is incredibly difficult with slots coming very rarely if at all, especially when compared to my male members of the family due to the limited capacity available for women.

I found out that new Rawda booking slots tend to release on the hour but this still isn’t sufficient. The app suffers from some extremely disappointing and glaring technical issues:
when selecting a Rawda booking slot and clicking through to confirm, it automatically changes into an Umrah booking. This happened multiple times on every apparent slot release over the course of the whole day. And even when I was fortunate enough to actually confirm a Rawda slot, the time on confirmation automatically changes to a completely different one (off by 12 hours, possibly a mistake in the 12hr vs 24hr clock display on the booking screen within the app)

Understandably, the stewards at Masjid Nabawi have to be strict with crowd control during the busy Ramadhan period, but it’s disheartening to realise that we had zero chances of getting through from the get-go due to technical difficulties from this app. It’s worrying that so much hinges on a single app running reliably, there are unfortunately no other ways of entering Rawda without the app unless you happen to have travelled with a group it seems.

Thank you for contacting us, to help you in the best way possible could you please provide us with more details about the issue by contacting us on 920002814 for international calls (the country code is: +966) or 1966 for the local calls, or the following channels:
X Platform: @MOHU_Care
Facebook: MOHUCare
Via email: care@haj.gov.sa

Best regards,

The new app is terrible. The app doesn’t show timings to choose from and when you book your slot (mind you, it’s just dots that you are working with and choosing between morning and evening without knowing your slot) the app says that it’s issued your permit but you can’t see your permit anywhere at all.
If you try to book again, it rejects your request and says that you should check for your previous booked permit.
Bravo 👌 Another great problem to add to all the other problems that have been created by the pilgrimage booking system.

Thank you for contacting us, to help you in the best way possible could you please provide us with more details about the issue by contacting us on 920002814 for international calls (the country code is: +966) or 1966 for the local calls, or the following channels:
X Platform: @MOHU_Care
Facebook: MOHUCare
Via email: care@haj.gov.sa

Best regards,

I created an account in old nusuk app and was able to access my account easily but with this version I am unable to login! Despite many many attempts . I’m using iPhone se, apple software version 15.8. Then I tried to login with a different phone and it turned out that the login page is not scrolling down enough to show the login button further down . This needs sorting out by the developers.

Thank you for contacting us, to help you in the best way possible could you please provide us with more details about the issue by contacting us on 920002814 for international calls (the country code is: +966) or 1966 for the local calls, or the following channels:
X Platform: @MOHU_Care
Facebook: MOHUCare
Via email: care@haj.gov.sa

Best regards,