Panther Cabs 4+

If I could give 0 starts I would. It’s the 3rd time in a row now when I book a taxi in the morning in advance for 4-5 P.M through the app and the taxi didn’t show up. When I called them, they said that they are fully booked, and when I told them that I booked it more than 5 hours in advance they were speechless and said it will take about 20 minutes to get a taxi. I’ve had times when I would book the taxi one night in advance to go to work, just to make sure I am on time, and they were more than 10 minutes late. THE WORST customer service ever. Don’t even bother, awful company.

Out of the 3 bookings I have made in advanced, 2 of them are always late. You can try calling the operators/staff but I wouldn’t recommend them either- some of them need training in customer service because they are the one of, if not, THE WORST in that aspect. They keep cancelling my ride and the driver they assign keeps changing. In one occasion, I was dropped off at the wrong location and was pressured to pay twice to which I called the operator to try to resolve but was told to contact again 4 days later (Monday) because they don’t have a manager in to sort it out the day I called which was a Thursday.

This app needs to be binned.
I used this firm regularly and every single time i booked a taxi on the app for a specific time, the app automatically sends it straight away. I have spoken with the cab office, offered to provide evidence for the faults within their app and every single time i am met with rude, arrogant staff that speak to you like you’re an idiot, they have absolutely no interest in fixing the issues and instead enjoy patronising and belittling you.

I will not be using these services again, worst firm in Colchester.