Pret A Manger: Organic Coffee 4+

A company with a big heart…

The app is fantastic but that’s not what this review is about…I have for the past few months sadly found myself homeless. I for the first few weeks did not have any money and every time I went into a Pret and asked for a coffee I was never once turned away or treated like I had an infectious disease. I was always greeted with a smile and never judged. If I needed a wash or my phone charging, I was never turned away despite not buying anything. I was even given food without asking on a number of occasions. The staff have a big heart and are generally lovely people. You can contrast that massively with Prets biggest rivals sadly…This lovely attitude from the Pret employees comes from the top so a big thank you to Pano, Prets CEO who has instilled these ethos in the staff. Well done and thank you for making my homeless journey much, much more survivable…much love

Michael Elwood

Developer Response ,

Hi Michael, thank you so much for taking the time to write such lovely words about your experiences at Pret. I have also passed on this review internally. Thanks again!

Cribbs Causeway

We have been using this Pret in the mall at Cribbs Causeway. We have never had any problems. The app has always worked fine with them. And other places. The staff are all very friendly and polite. They even remember what our order is every time we go in there 🙂. In my opinion it’s the best branch. As the subscription is changing we won’t be going in half as much. Which is a shame because it is somewhere to go and sit and have some time out of the house every day. Especially in the colder months. I will however still buy my iced mochas from there as they are the best I have had. And this branch makes them the best. I hate to say it but we will take my mocha to another cheaper coffee shop also in the mall and get the other coffees there and sit. It’s a shame. But understandable that the five free drinks have been cut.

Ealing Broadway

I have been going to this branch of Prets since well before COVID…They are the friendliest of staff always remembering my particular preference so that I dont even have to say which coffee I want. They always have time for each of their regular customers ensuring that all is well with them and making them feel comfortable on a daily basis. Nothing is too much trouble for them in their dealings with all of their customers. The training of their staff appears to be excellent as everyone treats each other with respect and they are a fantastic team of workers. When I was ill a few years ago in the upstairs part of their branch they were superb in dealing with the incident by calling an ambulance and looking after me until it arrived. I cant praise them enough.

Developer Response ,

We appreciate the lovely feedback!