Proton VPN: Fast & Secure 4+

Works well but battery heavy

I like the service pan device and covering ten devices is more useful these days than others that cover less. The app is easy to use, the “core” functionality is good but can cause issues with video playback although Proton notify you of this before switching it on…and it is easy to temporarily disable.
The battery consumption for “background processes” does however appear pretty high. 10% of my battery’s expenditure since the last full charge was towards Proton VPN. I suspect this may be owing to switching for the fastest service once connected…a neat feature but possibly the guilty party here.
It would not make me change, nor would I use an open vpn app at present, but on iOS 16 this is something to note of your device already discharges quickly.

Developer Response ,

Hi! Thank you for taking the time to review our service!

If you are connected to a VPN with your device, increased battery consumption is expected because your device is constantly maintaining the VPN connection. However, this increased battery consumption should not be significant. Have you tried switching to the lightweight Wireguard protocol? Contact us through the 'Report an Issue' option in the app menu for help.

Finally, a reliable VPN

I bought a two year subscription with another VPN last year but it has been so troublesome, to the point that their support no longer reply to my bug reports. I cancelled my account with 7 months remaining last night as I could not stand it anymore. Saw a brief plug for this VPN on someone’s tech page on YT. Went onto Proton’s site and downloaded the free single device for my Windows Laptop. It was so easy to download, install and configure. Left the settings as default and used the Quick Connection to one of the free servers. I immediately liked the design of the interface. Nicely laid out and a very nice touch on the World map to show where you are connected. So, after using it on my Windows Laptop for almost 24hrs, where it automatically run the interface on startup and automatically connected to the Internet, where my former VPN consistently failed to auto connect. I knew this was my VPN replacement. I Initially bought the €1 package to try out and installed it on my MacBook, iPhone and iPad. Played around with it for half an hour, counting the amount of ads it had blocked and connecting to various High Speed servers around the World. After half an hour, I decided to buy a 12-month Plus Plan. This is a remarkable VPN Software and my only regret, is that I didn’t come across this last year. Would I recommend this? Oh Yes :)

Dysfunctional & unreliable connectivity plus incompetence

I have not benefitted in any way from from Proton’s VPN as it interferes and completely cut off my Local wifi connectivity, which was usually slow but us now null.
However, biggest problem lies with the snail-pace and incompetent customer service which has yet to effectively respond to and resolve my log in problems. I have exhausted all possible passwords that I used when I crested my email accounts but in vain and wen I try to reset my password, I am unable to fo that because and maybe foolishly I used a proton mail email as backup. I have explained my dilemma to the different Proton staff who respond to my emails for help, each asking me abstract questions like “when did you last use your email”? to which I have repeatedly explained that as the email accounts are quite new, I have not used them to send any emails other than receive some from proton.
I have provided concrete information of my bank account that I use to pay for the direct debit, and then when I told them that I would stop that if they do not resolve my email access, My VPN has since been mysteriously stopped working or disconnected even though my payment still rubs till 5th of July.
No one has yet been in touch with me…..
Not a decent way to deal with customer issues.

Developer Response ,

We're sorry for the inconvenience. Could you please let us know your ticket number, so we can investigate what happened in your case?