Ring - Always Home 4+

Excellent Doorbell and App

I purchased the Ring Video Doorbell 2 and Chime as I’m disabled so often miss parcels and people as to slow answering the door. This video Doorbell is brilliant as it was so simple to set up and the picture and sound quality is great. I signed up to the subscription as for the minimal cost I can save my recordings as you never know when you might need them. The App is great as I can set up my Doorbell from the comfort of my chair. I haven’t experienced any problems at all. I get motion alerts and when the doorbell rings I instantly get notification so I can see and speak to the person straight away. I find as I’m disabled that when I’m upstairs I no longer have to try and rush to get to the door as I can now just speak to them through the doorbell which is extremely helpful and now I never miss a delivery whether I’m at home or out shopping. This is one of the best devices I have ever bought.

This update needs an update…

Edit: After nearly 3 weeks of having to app the app opened with an iPad constantly (to save motion settings) the update put out 5 hours ago finally resolves this. However the laggy/sluggyness in playback or motion events still hasn’t been resolved. This is not my connection or my device and remains in place even when footage has been downloaded.

Never really had any issues with any of my ring devices apart from the worldwide outage that took ages to resolve itself here in the UK at least. An update was sent out on Tuesday and since then my entire ring devices are terrible. My home is connected to super fast FTTP and the RSSI on all devices are green and in 40s. The latest update now all my motion events are laggy and display “loading” on every single event. Irregardless of viewing from a 4G/5G/home WiFi connection it’s still the same. Even when you download said motion events. It’s still the same. So this is clearly a ring side issue. This has ONLY started since the recent update and it’s the same on every person I know who has updated the app. Ring support = useless. Claim it’s my “home connection” and even after storing all videos and resetting my devices individually. And doing the same for my home connection it’s still exactly the same. It’s approaching a week now that my entire ring service has been like this. For a worldwide security/home safety company. It really seems they couldn’t care less if my services aren’t working correctly.

Developer Response ,

Hey there

Thank you for sharing your experience with us. We apologize for the frustration. Rest assured that our support team on Facebook can look into this with you. To connect, send a PM to @Ring.

Notifications have stopped and other issues

Update - by process of elimination I discovered the cause of the lack of alerts - Smart Alerts. As soon as I disabled that, the notifications started again. It wasn’t smart, it was literally blocking all alerts! Some update around Xmas would have killed it.

I have recently stopped receiving notifications from the app. I’ve checked all the settings both on the phone and the ring app and all looks correct. I’ve changed nothing. A security system with no way of informing me of movement in the house is no use to me. Also cameras randomly select different Wi-Fi routers in the house and take themselves offline. It would be useful to be able to force them to select a specific one and stick to it. For example there’s a router right next to one camera yet it hooks itself to one on another floor and either has a weak signal or looses connection Finally when downloading videos from my door camera, why is the quality so poor compared with the view on my phone? I wanted to give a neighbour some footage of a car hitting theirs. On my phone it’s clear to see, on the download it’s jumpy and totally skips the hit. I tried to download several times in case it was due to a signal issue but each time it was identical

Developer Response ,

Hi there. I understand how this can be frustrating. To assist with this, you can send us a private message on Facebook @Ring and one of our agents will assist you. You can also visit community.ring.com. Thank you for this feedback.