Ryde App 4+

Was a good app but now there’s to many people using it

Was a good app but now to many people using it would be good if it notifies you for the area u want when they come available also another annoying thing now is when your shift gets cancelled and they then upload more but don’t allow u to choose by the time u see it it’s gone was good why it lasted

Developer Response ,

Thanks for your feedback - we'll certainly take your comments on-board and look to improve our service 🙏

Good while it lasted

For a month or so I did shifts for Royal Mail in multiple locations. The ones that used the PDAs were best as they worked flawlessly with no connection issues, scanned barcodes instantly, and fit in the PDA mounts in vans. Some depots require you to deliver with the Ryde app which isn’t functional with poor connectivity and often gets stuck on the delivery photo submission so you cannot progress to the next delivery. Also the scanning is much slower and it requires several screens of confirmation of arrival, customer in/unavailable etc instead of all options on same screen. And it also means you have to supply your own phone mount in order to drive safely.

Getting pay for overtime is an ordeal as Ryde require confirmation from Royal Mail but it is hard to get a manager to remember to email. Or maybe they do and Ryde ignore.

Main criticism now is that there is simply no work. For the past week or so I have checked daily over the whole country including all major cities and not seen a single shift for Royal Mail or anything else. My preferred depot is also no longer showing as a pin on the map. Makes me think maybe Ryde is losing Royal Mail as a customer and struggling to find new customers?

Developer Response ,

Hi Calum, thanks for reaching out with some of your thoughts and concerns.

Firstly, we want to apologise you've been experiencing some of the issues you have described. While we are proud of the Ryde app, and it has been something that has allowed drivers to increase the number of packages they deliver and keep them organised while doing so, we hear it has not been working to our high standards for you. As such, we have passed your feedback directly to our senior development team who will investigate further. We are always working to improve the efficiency of the app and your feedback will be helpful in guiding us on what to do next.

In terms of shift availability, there are several factors that can affect what work you can access including location, time of day, or as you mention, simply if there are shifts available. We always send out notifications and messages when shifts are available and we hope you find some work that suits you soon.

Thanks again for reaching out. We only get better when our riders and drivers let us know what improvements they would like to see. Have a great day!

Concerning issue with our rights

I recently had an unfortunate experience with Ryde's support team. Despite concerns about my performance and a request for a detailed report, the support member Goncalo repeatedly ignored my inquiries, displaying an extreme bias by accepting the agency's word without evidence. When I asked to escalated the issue to a higher team member, my chat was abruptly closed, and seemed to me that (Goncalo) didn’t want to help and instead used a scripted chat which is probably given to him prior to use with all clients.

This incident highlights a concerning power dynamic where workers may face consequences without proper justification. It's disheartening to see a support team failing to fulfill its role in addressing concerns and providing assistance. My hope is that this matter can be resolved and Ryde should look into their support team, but the current experience has left me deeply upset, and I believe it's important for others to be aware of these issues.