SALUS Premium Lite 4+

I had zero issues with the old app but the new one seems to have a few bugs, hopefully these will get ironed out fairly quickly. Really struggling to add gateways, it just can’t find them and if it does they get removed when you leave the app. Thermostat readings on the app don’t actually reflect reality either, I would argue that is a fundamental. If I could have kept the old app, I would have. Even the app icon looked better.

99% of customers have smoothly transferred to the new app. However there have been a couple of minor issues for a few people. Such as; Error 422 - if you see this when trying to migrate, instead do the migration from the SALUS Desktop site, rather than the app No internet connection - this seems to happen with a few customers on their phones when connected to BT internet. There is a new update (0.70.3) coming very shortly which should resolve this. In the meantime you should still be ok to connect with mobile data or on the desktop site. Can’t remember password - just go back to the old app and logout, then press ‘forgot password’ and follow the instructions. Once you have your new password you can start the migration process. Many thanks

Despite advice that the software version is suitable on my IPhone6 I cannot access the App after the download - when the App logo is pressed it simply returns to the Home screen

I have accessed my thermostat settings via the desktop option as suggested by Salus - but it looks as though my only solution is to upgrade my IPhone (a costly exercise to accommodate the upgrade ‘Lite)

Unfortunately, you cannot speak to anyone at Salus technical - the various exchanges via email (when you finally receive an acknowledgment) have lasted for more than a day! To be honest the exchanges have been very courteous - but perhaps a 10 minute ‘phone call would have been a lot better and more efficient