School App for Parents 4+

Good App

Great app for keeping up to date with the schools. Only issue I have is it wont let me add a second school which isnt good for me when I have teo kids at different schools. I used to be able to have two schools on the app but the update isnt allowing me to add the second school I need. I am having to uninstall then reinstall to view the other school. Not very good during this pandemic when kids are not in school and we need to be kept up to date with important information regarding work, going back to school or anything else. Please can the developers fix this problem? I have emailed regarding this issue

Developer Response ,

Hi there, thank you for getting in touch - we're sorry for the delay getting back to you and for the inconvenience caused. We have been working on an app update, but please could you contact us at help@connectustech.com if this is still happening so that we can look into this for you. If you are able to send some screenshots of your device and describe what happens when you try to add more than one school, that would be a great help. I appreciate that you have emailed us but we just want to ensure we have resolved your query.
We look forward to hearing from you and are sorry again for the inconvenience caused.

Great idea. Doesn’t work.

As parents we have no choice but to use this app once our school has decided to use it for all school communication. It’s a great idea but so many times the app fails. I get a network error and the spinning daisy wheel for days on end. The only solution seems to be to uninstall and reinstall. Frankly that isn’t even a workaround never mind a solution. In the meantime we may be missing time critical information from the school, which uses no other form of communication with parents. It happens repeatedly. Even more infuriating is that there is no way to contact the developers to offer evidence or seek help except by filling in a review here! The website is all about sales. Support is all for the school not app users. It just adds insult to injury. Please can you do something to either assist or fix the problem. Happy to help with that if I can. Thanks.

Developer Response ,

Hi, we wanted to let you know that our development team have now released a fix which has been tested. This does not require an app update, but you *may* need to hard close the app/restart your phone for the fix to take effect. Once again, we are very sorry for the inconvenience caused and the delay resolving this.

A really useful app

A really useful app that helps me keep up to date and in contact with my children's schools. Being able to keep all the important messages together on one app is great. I no longer have to go raiding through my son's bag to find squashed pieces of paper that were letters he's forgotten to take out!

The latest update seems to have fixed all the recent bugs which is great :D All in all, a really good app that takes the stress out of school communication.