Slowdive | Meditation & Mantra 4+

Best meditation app I’ve found

I have ADHD and struggle with meditation, I find it labour intensive. Coupled with noise cancelling headphones, the healing frequencies and mantras are perfect for clearing my brain if it’s usual noise and chaos. I sometimes spend hours with the headphones on just playing the sounds over and over. With the market drenched in wellness apps, all of which I’ve tried, this is by FAR the best and most authentic. No constant sales pitches and reasonably priced. Do yourself a favour and invest.

Nose Dive

It was all going well and I was enjoying the app until an alert popped-up telling me that an additional nearly $40 had been taken out of my bank account for two suggested features that I'd selected which I had no idea were going to cost me nearly $40 per month. There was no warning after selecting them that payment would be required or obvious indication that they would be chargeable. So, from a very relaxed state I am now feeling MORE stress than before I used it and cannot relax with it or trust it in case it takes further money from me without me realising.
I followed the instructions for requesting a refund, that took me to a chatbot that, after spending significant time describing my issue a) told me it didn't understand my request and then b) told me that refund requests are processed via email, via customer service. So why not direct users directly to send refund requests to email in the first place. Pretty cynical wellness-exploiting ecomms model, in my opinion.

Developer Response ,

Hello,

We're truly sorry for the distress and inconvenience this situation has caused you. It's never our intention to cause any stress or uncertainty with our app, and we understand your frustration with the unexpected charges.

We appreciate your feedback regarding the refund process, and we'll certainly look into improving the clarity of our refund request instructions to ensure a smoother experience for our users in the future.

Please email us at support-slowdive@reliz.com with your refund request, along with any additional details you think may be helpful. Our team will prioritize your request and work to resolve this issue promptly.

Your satisfaction and trust are important to us, and we're committed to addressing your concerns to the best of our ability.

Thank you for bringing this to our attention, and we apologize once again for the inconvenience.

Best regards,
Slowdive Support Team

Love love love this app

Have hit the jackpot with the content. Way exceed my daily target cos I can’t wait to try the next meditation. Had a technical iss when it stopped loading up so I had to uninstall and reinstall. On the reinstall I lost all my previous data which was disappointing plus I seem to have lost some of the original content.

Developer Response ,

Hello! Thank you so much for sharing your experience with our app! Unfortunately, reinstallation sometimes could cause some problems with restoring your data, but it shouldn't affect the amount of content you have. Please contact us at support-slowdive@reliz.com with the names of the meditations that you can't find, so we could help you with that