Sonos 4+

Airplay via apple is what I use as unfortunately (because the content on Sonos radio is good) for a expensive high end product like this this app is applying. Speakers seem to randomly appear and disappear (whilst always being visible is you look with AirPlay!?!?) and I have been trying to rename one of my speakers for about 10 months and another for over a year. It is a extremely short sited thing for Sonos to do, make very good wireless speakers and then release an app that your lucky if you can connect to. The same happens on my wife’s phone and all other instillation I have of the app. 0stars for the app 1 for the content Sonos radio is bad I just never listen because the app is if your lucky it is slow and clunky and if your unlucky not working at all. Please Sonos could you sort this pigs ear of an app out so I can use all the features of my speakers properly.
I have 9 Sonos speakers they are great BUT PLEASE SORT THE APP OUT IT IS UNUSABLE if it was not for AirPlay allowing me to connect to them I would have sold them. The “new” app that I have been using for age since it release is worse. Please it must be in your own interest to do this as a co look at the App Store reviews that are not reviews for ur speakers all talk about the same stability and connectivity problems.

We have had a Sonos full system in our house for 10+ years - I wish we had never invested! The customer service always used to be amazing and is absolutely not fit for purpose now (so whenever there is an issue with a product, especially one in warranty, you get absolutely no where and it’s much easier to just buy a new one - ridiculous given the price point of the products). The new update of the app was an absolute shambles and totally consistent with the appalling drop in customer service! Sonos clearly doesn’t value its customers at all and has absolute incompetent people running the company (if there were any kind of quality checks in place the app would NEVER have launched let alone need a series of updates over the course of almost a year to just get it functioning as the old app used to! Absolute mess and embarrassment which CEO didn’t even acknowledge for months and only then did send an email out because of the positive press around CEO who literally emailed and took accountability within hours of a mess up!! We tell anyone who listens now - DONT BUY SONOS!! Which is an absolute shame as it used to be such an amazing company, with great innovative products and customer service that reflected all of that and its price point! As I said this isn’t just complaining because the app update was horrendous the company has been going drastically down hill for over 4+ years!

I have 6 Sonos speakers in my house and a portable Roam and they are now all pretty much unusable because of the latest app update. The app is slow, unresponsive and I am unable to control any of the speakers properly. A simple thing like adjusting the volume is now painful and irritating. I can slide the volume control down, just to watch it slide itself back to where it was. The actual volume on the speakers will respond likewise - but about 2 minutes later, by dropping slightly and then going straight back to the previous volume. I can tap pause on the app, the UI changes on the app but the music is still playing. So now the music is on but the only button I have to press is a play button. ‘Grouped’ speakers that used to behave brilliantly in unison now respond to commands at different times making it impossible to know what I need to do to get the right song playing or at the right volume. The whole thing has rapidly turned into the most expensive mistake I’ve made. All of which is a massive shame, because for 5 or 6 years - with older versions of the app, I thought it was brilliant.

I’ve been waiting for a new app release dealing with all these infuriating bugs, but nothing’s come from Sonos even though I’ve read of so many people experiencing the same issues. But at least they’ve made a new versions of the Roam and some headphones that people can spend more money on!