Square Point of Sale (POS‪)‬ 4+

Quick & easy!

I’ve used various card machines including contracted machines and payg. Square has won the payg hands down for my business. As a small business I can not afford to wait 7 days for money to be deposited, square is in there the next day at no extra cost, of course if you need transactions to be deposited same day then the option of paying extra % is there, great!
The software itself is excellent, I originally purchased the reader & dock only to find out you cannot purchase the stand separately, so I’ve ended up re-purchasing the whole kit - square you need to give the option of the stand to be purchased separately (my only gripe)!

Developer Response ,

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

WORST PAYMENT APP EVER

Do not waste your time using square. I initially signed up was allowed to take payment. In which I received a few days later. I then attempted to take another customer payment which declined first time. My customer sent me new details which again square accepted. A day later received an email asking to submit documents. And until I do so my money will be held. Why was this process introduced for the sign up page, instead you have me use the app take payment then hold it. I then submitted the docs and rang customer service I explained that this process is all wrong. And told her I would leave. Then next day I received an email saying your accounts been deactivated as they won’t be able to assist my business needs. What business needs do I have that is difficult? All you do is provide means for customers to make paymet. I then called again and spoke to by a really rude customer service agent. I expressed how this is delaying me paying my staff all they said was we will release the funds to you in 90 DAYS. I asked them why criteria do you need for you to be accepted my square she then said I can’t discuss that as it’s security issue. So I then asked if one of my documents was not sufficient why not let me re upload it. She said I can’t do anything else for you and hanged up the phone mid convo. How disgusting I’m a young male with a start up company and currently employ 40 plus people but yet your service can’t help me.

Developer Response ,

We're sorry to hear about the negative experience you have had. You can reach us at 0800 098 8008 between 09:00 and 17:00, Monday to Friday, if you would like our support team to answer any questions.

Seriously buggy

No better than other POSs in most aspects but there are major faults in this package. For example, if you start to set up a website, before you publish it, Square displays a preview in a pop up on the right hand side of the screen when you enter your item inventory via the Dashboard. The pop up cannot be closed because the pop up close button (cross in top-left) doesn’t function. Spend all day clicking on it and no luck. The pop up this obscures columns in your inventory and also prevents you from downloading the inventory to a CSV/Excel file so you can enter details, such as ‘cost of goods sold’ quickly and efficiently because it hides the download button. Instead you have to open every single record, enter data manually, save and move to the next. It takes days instead of a couple of hours. Support told me, ‘oh it does sound like a bug.’ Asked me to upload a screenshot (for which I have to provide a link - not a simple upload) and did nothing. Absolute nightmare when you’ve got to submit VAT on time and you’ve planned your time thinking you can use a spreadsheet properly. I regret ever having started using this package. The web site set up is similarly amateurish and buggy. One-star. All talk and little delivery. Good for your market stall maybe.