Taxiapp UK: London Black Cab 4+

I was initially put off using taxi app by some of the reviews. I needed an early morning airport ride and the thought of random cancellations was too stressful. However I like the idea of a company that’s geared towards the cabbies and with no surcharges apart from the upfront booking fee so I went for it. After booking however the ride was accepted and then cancelled. So I contacted them direct. This is when it got really good. A lovely lady explained the glitch which they’re trying to fix and then personally undertook to sort my cab. My driver called me the night before to confirm the pick up, arrived early and was a joy to travel with. Will definitely book with them again.

I tried using this app a few years ago with only some luck, but having really used it a few times recently I have been able to get a taxi every time. The drivers are very friendly and seem happy with the app as they do not pay any commission. I hear they get charged up to 20% on the other apps. Just a small booking fee, but again way less than what the other apps surcharge me. All London drivers should be on this app. Seems a fairer system for both customers and drivers.

Unless you want to be guaranteed to be late or disappointed!
Moved in to a lovely part of London but not somewhere you can step out on the street and hail a cab, especially at 5 in the morning.
Downloaded the app, placed an order a full 12hrs in advance towards on of the main train stations. Checked the order section an hour before still searching. 15 mins before still searching and the map showed several little cars in the local area. 5 mins before pick up, same. 1 minute past, cancelled.
Would have been nice to know there would be no cab 10 or 15 minutes before at that time of the morning, especially given the notice.
I love a black cab but I have deleted the app and will look for a local reliable taxi service, who understands customer service and will turn up!