Taxiapp UK: London Black Cab 4+

The app works fine, but it frequently fails to attract the attention or interest of drivers. So three stars for the overall service.

I installed it because more of the revenue appears to go to the drivers than the app I previously used.

But on a weekend in London, I succeeded in contracting a ride for only one of six attempts. The rest failed - no driver interested, even though the app indicated available cabs within 3 minutes.

It was quicker to flag down a free cab.

Our journeys were quite long - Abbey Road to Highbury, and there were many diversions because of road works. But this makes me think that there need to be indicators on the app, a) to indicate the level of disruption, and b) to show the likelihood of a pickup for a particular route. The first can come from public info and the second from stats collected by the app (anonymised, of course).

I look forward to a better experience on our next visit.

Theservice provided by the black cab drivers we flagged down was excellent, as always.

I was initially put off using taxi app by some of the reviews. I needed an early morning airport ride and the thought of random cancellations was too stressful. However I like the idea of a company that’s geared towards the cabbies and with no surcharges apart from the upfront booking fee so I went for it. After booking however the ride was accepted and then cancelled. So I contacted them direct. This is when it got really good. A lovely lady explained the glitch which they’re trying to fix and then personally undertook to sort my cab. My driver called me the night before to confirm the pick up, arrived early and was a joy to travel with. Will definitely book with them again.

Unless you want to be guaranteed to be late or disappointed!
Moved in to a lovely part of London but not somewhere you can step out on the street and hail a cab, especially at 5 in the morning.
Downloaded the app, placed an order a full 12hrs in advance towards on of the main train stations. Checked the order section an hour before still searching. 15 mins before still searching and the map showed several little cars in the local area. 5 mins before pick up, same. 1 minute past, cancelled.
Would have been nice to know there would be no cab 10 or 15 minutes before at that time of the morning, especially given the notice.
I love a black cab but I have deleted the app and will look for a local reliable taxi service, who understands customer service and will turn up!