TeamViewer QuickSupport 4+

Screen sharing

TeamViewer Germany GmbH

    • 2.8 • 955 Ratings
    • Free

Screenshots

Description

WHAT’S NEW:

• Full control over sessions
To allow your partner to connect to your device, simply enter the code they provided into the ‘Join Session’ box. You control access to your device and end the session whenever you choose.
• Easy for your eyes and your battery
You asked, we listened. QuickSupport now features dark mode for a more comfortable experience and better battery life.
• Rotate your screen with ease
Vertical or horizontal — the app adapts seamlessly to your preferred orientation.
• Get onboard quickly
Discover all the new UI features with our guided tour, making it easy to get started.
• Improved transparency
Connect only with users you trust. The app will provide you with user details, such as name, email, country, and license type, so you can verify the identity before granting access to your device.


The QuickSupport app by TeamViewer allows you to get instant IT support for your iPhone or iPad.


In just a few easy steps, QuickSupport enables your trusted remote partner to connect to your device to:
• provide IT support
• transfer files back and forth
• communicate with you via chat
• view device information
• adjust WIFI settings, and much more.


It can receive connection requests from any device (desktop, web browser or mobile).
TeamViewer applies the highest security standards to your connections, ensuring you are always in control of granting access to your device and establishing or ending sessions.

To establish a connection to your device, you need to do the following:

1. Open the app on your screen. Connections can't be established if the app is running in the background.
2. Share your ID with your partner or enter a code into the ‘Join Session’ box.
3. Accept the connection request every time. Without your explicit permission, the connection can’t be established.
QuickSupport is available to install on any device and model, including Samsung, Nokia, Sony, Huawei, Lenovo, Honeywell, Zebra, Elo, MobileBase, Fujitsu, Philips, Hisense, Doro, TCL and many more.

Key features include:
• Trusted connections (user account verification)
• Session codes for fast connections
• Dark mode
• Screen rotation
• Remote control
• Chat
• View device information
• File transfer
• App list (Start/Uninstall apps)
• Push and pull Wi-Fi settings
• View system diagnostic information
• Real-time screenshot of the device
• Store confidential information into the device clipboard
• Secured connection with 256 Bit AES Session Encoding.

Quick startup guide:
1. Your session partner will send you a personal link to the QuickSupport application. Clicking the link will start the app download.
2. Open the QuickSupport app on your device.
3. You will see a prompt to join a session created by your remote partner.
4. When you accept the connection, the remote session will begin.

What’s New

Version 15.59.1

- Introducing the new picture in picture guidance for visual point and view on all iOS devices.
- Minor fixes and Improvements.

Ratings and Reviews

2.8 out of 5
955 Ratings

955 Ratings

leanneyhunter ,

Scammers are using this app

Fair enough this isn’t your fault but I’ve downgraded my review as I can see you are not trying to warn people and I think you have an ethical responsibility to do so. Many people are only getting saved by reviews. That’s not adequate.
The app is good but my review is about your lack of action on this. It’s no good having help sections to go to, something needs to alert people from the outset.
I was contacted today by a person with a Nigerian accent claiming to be from virgin media and trying to access my device using this app. Luckily I realised it was a scam as there were too many red flags, such as my device and Virgin not being on same network. I downloaded the app but didn’t go no further or give access. However, some people will fall for it. I realise this is not the fault of the app developer, but it is a known issue and there’s a moral duty of care to consumers who use this app. Something should be done to warn people when they download it. The company has a responsibility to do that at least.
I’ve seen 02 issue warnings via text when scammers try at access stuff, that saved me. It would be good if you did the same, such as put a pop up or banner or words on a first photo to alert people at the point of installation. I saw nothing to alert me but you could easily implement something when this is a known problem and you have a responsibility to try and do something about the misuse of the app you’ve created.

Developer Response ,

Unfortunately, remote desktop software is sometimes abused by scammers. Please know we take these matters very seriously - You can find more information here: https://community.teamviewer.com/English/kb/articles/4715-teamviewer-and-scamming Also, you can report a scam here: https://www.teamviewer.com/en/report-a-scam/ Stay safe👍

Strawbs lesley ,

Used to scam people

I was almost scammed by somebody telling me to use this app this morning claiming they were sorting my internet out luckily after 10 minutes I realised that he was not legit when I questioned him he got very threatening and threatened to empty my bank account be warned people he knew what i had in my account and who i banked with as i did fall for it at first because i had reported internet issues they say they need to run security checks and update all your shopping apps and email and and have you through a fake website showing errors and your internet has been hacked by somebody in the usa when they wanted to do something with my banking app thats when i clicked he was up to something be careful all

Developer Response ,

Unfortunately, remote desktop software is sometimes abused by scammers. Please know we take these matters very seriously - You can find more information here: https://community.teamviewer.com/English/kb/articles/4715-teamviewer-and-scamming Also, you can report a scam here: https://www.teamviewer.com/en/report-a-scam/ Stay safe👍

Neill80 ,

Amazing App

This free app is excellent, such a help when assisting family with iPad problems or updates. Being able to see the screen allows me to resolve issues much quicker and communicate with my family on what they are seeing onscreen perfectly. I’ve been waiting for such and app, so very pleased to see it from TeamViewer as I already use their other app to support family using Microsoft windows and Mac devices.

This app is getting negative reviews due to scammers using the technology, which must be very disappointing for TeamViewer.
This is nothing to do with the app or it’s performance, so think before you leave a negative reviews and simply use the logic if an unknown party phones or emails asking you to use this app, simply decline.

App Privacy

The developer, TeamViewer Germany GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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