UOB TMRW Malaysia 4+

One of the worst banking app around. Constantly have to login and verify sign in with so many steps. Even after opting for faceid still need 2FA every single time and every transaction. And using duitnow also need so many steps each time.

Dear ychow, We are sorry for the inconvenience. Our team has identified the root cause of this issue and we are working to fix it. While we fix, please follow these steps for troubleshooting: (Step1): Login and navigate to Services > Settings and select Remove Secure PIN (Step2): Once deletion is successful, uninstall the UOB TMRW App and Install back UOB TMRW app from App Store (Step3): Press Power Button and Home Button, pressed for 5-7 secs. You will be redirected to lock screen. (Step4): Unlock phone, launch UOB TMRW App (Step5): Login; Enter SMS OTP; Activate Secure PIN and Logout of the App. Wait for 12 hours cooling off period for Secure PIN to be fully active. (Step6): Login after 12 hours and activate Secure PIN (Step7): Logout from the UOB TMRW App (Step8): Login to UOB TMRW App. App should not ask for SMS OTP. (If SMS OTP is not requested - Secure pin is successfully set up) (Step9): Navigate to Services > Settings and enable Log in with biometric. If the issue persists, please email us at uobcustomerservice@uob.com.my with the troubleshooting logs and indicate your details. Below are the steps to generate the troubleshooting logs from your device: 1) Launch TMRW App 2) Tap “Menu” at the top left part of the Screen 3) Tap on "Support" and scroll to the bottom part of the FAQ Page, tap “Contact Us” 4) Click “Send Trouble Log” 5) Email the troubleshooting logs.

I don’t currently live in Malaysia. I have received the new card to activate after the merger between Citi and UOB and I am forced to make a new account on UOB TMRW MY. But how am I supposed to make an account if you disabled the sign up function? There is no UOB ATM or branch anywhere in my current country of residence which I can go to, to make this activation. Frustrating to use - I would give 0/5 if I could. Product direction and UX is an absolute nightmare

Dear csqmm, Effective 1 October 2023, you will only be able to sign up for your online banking access at our 55 bank branches or at our ATM (after office hours). This is to facilitate verification of your identity to ensure that your banking experience remains safe and secure. For further assistance, email us at uobcustomerservice@uob.com.my. UOB Malaysia Digital Team

Synced my phone, all apps were fine, but this! There’s no trouble shooting info on your website.

Dear fruztomax,

We're sorry it’s been frustrating! Please delete and reinstall the app. You will need to re-setup the app.
If issue still persists, please contact us at uobcustomerservice@uob.com.my with these details:
HP Number:
UserID:
Device model:
OS Version:
App Version:
Brief Description of the issue:
Date and Time issue happened:

Do include email title "App Store Review: fruztomax" for the team to identify you.