The size might be too small @ 36 waist I would prefer a size 38 and all items seem to be taking 36 inches waist to be the maximum available. Also, 32 inches inside leg is too long again I would prefer a shorter leg length of 30 inches. If possible please advise me as soon as possible all items saved on your waiting list I’m interested in purchasing but only if my size becomes available (38 waist, 30 inches inside leg). Thanks By way of a review? Superb Colours and obviously really good quality although certainly reflected with the current asking price. But I accept that there is no such thing as a free lunch. You want, you can have, but only when you’re paying the price…..

When the app works, it works wonderfully, however it doesn’t seem to work for its staff members in stores very well. On 1st occasion my order was the wrong order and rather than doing a straight swap in store as they could see that what I had ordered was different to the item they gave me I then had to buy the correct item in store and return the other item and wait for the refund, staff were not very knowledgable about the app and this took them AN HOUR to figure out. The 2nd occasion is when I used a £5 voucher, the order went through and I went to pick up my order only to find out that my order wasn’t on the system. Staff then expected me to pay for the item and I would have the voucher refunded back onto my account. I told the staff that this was bad customer service as it was at the fault of the company and why should I then have to spend more of my money to then get the free voucher I earned back? They could see the order on my app and through email confirmation and still refused to give me the item I had ordered. Very unimpressed.

The app is fine and functions well had no problems so far but when it comes to shopping it doesn't really have the experience I get with other apps or websites. There is no size guide on any item so choosing a size,especially when choosing one particular size instead of between sizes (e.g S,M,L instead of S/M, M/L) can be difficult as there is no specific numbered size or outline for which is best for you. Plus every item I clicked on had no reviews so you can't even choose by the word of others. I also found that the original item I click on may not be the item I'm taken to, for example I clicked on a black top but when it opened the page it was the same top but it didn't come in black instead 3 bright colours. All in all the app isn't bad but I can see some trial and error occurring when shopping.

We had an annoying experience this evening, trying to buy jeans, my daughter was still in the changing room just finishing trying on lots of jeans at 4.30 on Sunday when we came out to purchase them at 4.35pm we were told we couldn’t buy them as the tills were shut! At no point did anyone come to the changing rooms and explain we couldn’t purchase after 4.30 exactly. We live 35 mins from the store, all my daughter wanted to do was spend her Christmas vouchers, so we have now had to come home , download the app and purchase on line. Which also means she doesn’t have them for the event she wanted them for. Frustrating as I worked in retail for 25 years, at the end of the day managers would certainly have the autonomy to put a sale through after closing.