Urban Outfitters 12+

I for one, am all for supporting our local shops and business community; choosing to shop on the high street with hands bursting with bags with instant happiness from purchases instead of sat at a screen becoming increasingly frustrated from a ‘poor connection’ or ‘unable to process at this time’.
From shopping at Urban Outfitters for many years, I have had the pleasure of receiving some excellent customer service as well as purchasing a variety of high quality clothes. One unfortunate time, there was not my size of a particular garment so the app was recommended to me... despite rarely using E-commerce. But hesitantly... I agreed. This app is accessible for a range of users, this cannot even be argued, everything is simple to use without comprising their unique brand. Since downloading this app, I have tried using other E-commerce sites, but always end up deleting them whilst in a state of anguish and utter confusion.
The UO app offers an array of unmissable offers, free competitions and a reward scheme making shops that little bit more affordable.
This cannot be denied it’s status of being one of the best apps for purchasing clothing online, without a shadow of doubt.

i’m so obsessed with urban outfitters the clothes are so cute and the app is usually very easy to use. But it fully messed up my card, it kept declining it and now it declines anywhere i try to use it. So, i just thought it was a problem with my card because i know there’s money in there. But then, my sister tried to order the clothes for me, on her account and using her card. Her card worked fine all day as she allowed me to buy things with it as mine didn’t work, and as soon and she went to order it on hers, the same thing happened. I know it might not 100% be urbans fault but it’s a weird coincidence and i just wanted to order a skirt and shoes for saturday 😭

When the app works, it works wonderfully, however it doesn’t seem to work for its staff members in stores very well. On 1st occasion my order was the wrong order and rather than doing a straight swap in store as they could see that what I had ordered was different to the item they gave me I then had to buy the correct item in store and return the other item and wait for the refund, staff were not very knowledgable about the app and this took them AN HOUR to figure out. The 2nd occasion is when I used a £5 voucher, the order went through and I went to pick up my order only to find out that my order wasn’t on the system. Staff then expected me to pay for the item and I would have the voucher refunded back onto my account. I told the staff that this was bad customer service as it was at the fault of the company and why should I then have to spend more of my money to then get the free voucher I earned back? They could see the order on my app and through email confirmation and still refused to give me the item I had ordered. Very unimpressed.