Screenshots

Description

The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen.

To use this application you must be invited via SMS or start the interaction from a webpage.

To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.

During the interaction you can leverage advanced capabilities as:
- HD Audio
- Video frame rate auto adapt
- Screen sharing and co-browsing
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording

The app does not allow the remote agent to access any data stored on your device.

What’s New

Version 3.5.4

Various bug fix

Ratings and Reviews

4.7 out of 5
11 Ratings

11 Ratings

julest805 ,

This is good but....

Used this today and it did work very well. I do however have a slight technical issue and was hoping I could speak to someone. Can you provide me with your email address?

polararch ,

Great app

This app was very useful when seeking technical support for a coffee machine. Be warned tho, it drains your battery rapidly, plug your phone in before you use it!

App Privacy

The developer, SightCall, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • User Content
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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