Welcome Pickups 4+

I took my partner to Naples for her birthday and wanted everything to be perfect as we were only there for two days. I booked a pickup from the airport and two days later the return journey. They sent me details of the driver, his vehicle and the registration plate. The driver was on time and very courteous. He sorted our luggage and helped her into the car, which was immaculate. We had a different driver on our return journey and the same arrangements were made for us. All in all they made the whole experience absolutely perfect. I will certainly be using this service again without any hesitation.

I arrived outside the station with my 7 month old baby with no driver to be found. I messaged earlier in the app what my train number was. the app was requesting this info but on the screen I could not save it. Only button at the bottom was to cancel trip. I made sure to not press that as it was just bad UX. I messaged the driver in the app directly saying the train number but saw the chat was archived shortly after which was I thought was a bit weird but thought nothing of it. Messaged when we arrived and eventually called him, only to be told the trip has been cancelled. Clearly there was a bug in the app.

No alternative options given. My wife was already stressed out about travelling with a baby and this is their first trip to Paris. Evening ruined as we’ve been travelling for the last 8 hours!!! We were excited because we thought this will be an easy way to get to our hotel with a baby but we’ve just been let down big time!

I paid ahead for a taxi to the hotel in Corfu. The app showed a photo of the male driver but a lady turned up. She dropped us at the wrong place. Luckily she had to turn round and drive back past us. It was the right area but a long steep walk up a road (2 minutes drive!). She kept insisting the address she had was correct. When I checked for our return the incorrect address was also in for the pick up. Yet when I checked the screenshot from when I’d booked it, it showed our hotel’s name and address plus when I went on the website it was correct. I had to change the address on the app and was charged for the change. It wasn’t very much but very frustrating as I was being charged to rectify their own error! Tried to contact someone but it was impossible as it was all in Greek.