Welcome Pickups 4+

I took my partner to Naples for her birthday and wanted everything to be perfect as we were only there for two days. I booked a pickup from the airport and two days later the return journey. They sent me details of the driver, his vehicle and the registration plate. The driver was on time and very courteous. He sorted our luggage and helped her into the car, which was immaculate. We had a different driver on our return journey and the same arrangements were made for us. All in all they made the whole experience absolutely perfect. I will certainly be using this service again without any hesitation.

I arrived outside the station with my 7 month old baby with no driver to be found. I messaged earlier in the app what my train number was. the app was requesting this info but on the screen I could not save it. Only button at the bottom was to cancel trip. I made sure to not press that as it was just bad UX. I messaged the driver in the app directly saying the train number but saw the chat was archived shortly after which was I thought was a bit weird but thought nothing of it. Messaged when we arrived and eventually called him, only to be told the trip has been cancelled. Clearly there was a bug in the app.

No alternative options given. My wife was already stressed out about travelling with a baby and this is their first trip to Paris. Evening ruined as we’ve been travelling for the last 8 hours!!! We were excited because we thought this will be an easy way to get to our hotel with a baby but we’ve just been let down big time!

Booked a transfer for 8 adults from Genoa airport to Monterosso in early October. Just as I was leaving for the airport, a few hours before the scheduled pickup, I get a message saying the pickup had been cancelled: “We have done our best to offer you a 5-star transfer experience for your upcoming trip. Unfortunately, there are no available drivers in Genoa to carry out your transfer”

What a bunch of cowboys. You’d think they would have had this sorted weeks ago, just so they don’t get into this situation. Then, any firm with integrity would have got on the phone and arranged another cab company to fulfil their contract, even if it took two cabs. I refuse to believe that wasn’t possible in a city the size of Genoa.

Instead Welcome Pickups washed their hands of it and offered no compensation. We had to mess about with buses and trains and arrived two hours later than expected, hot and sweaty.