WhatsApp Business 12+

I upgraded to the latest iPhone 14 and I did it at the Apple Store so I could get help. Seems like though my back up is corrupted and I can’t get my business WhatsApp messages back. WhatsApp say it’s Apple and Apple say it’s WhatsApp. You are both big companies who work together I’m just a small customer that you’re not Interested in.

Further update I am now trying to use the WhatsApp business support by messaging them directly however they don’t read the messages.

Recently bought iPhone 15 pro, Apple Store staff can’t be bother too much to assisting setting up a 1600pounds phone, they advise backing everything up iCloud and say all apps will restore automatically. When I tried to enter WhatsApp password all my messages have been erased - while I am travelling and working so that is crippling me right now - and without me agreeing to it whatsapp business was set up on my phone which I now have erased. I do not want WhatsApp business as I like to have control over my life and I find it intrusive that all messages get mixed up in one place, but fb and instagram have been trying to make me go on WhatsApp business by allowing only WhatsApp business button in the ads, unacceptable! and now apple too plays this trick! I am really busy and don’t wish to spend time with chatting to getting over this. After years of happily using this app I am going to change it to an app where I can have control over my contacts and chat history. This is out of order!

1. The customer service is pointless, I wish I could share the email as proof.
No solution
They do not read the emails properly and they tell you we answered to you!

2. WhatsApp does not clarify/answer if an Apple device you are backing up on iCloud server or WhatsApp server. So where my dad is going?

3. Like in my case where I can not perform a full back up of my iPhone with iCloud, I’ve not a way to retrieve what WhatsApp seems to have backup.
I do not have confirmation if resetting the phone will be ok or not.

4. They do not reply if there is a third party software we can use to cover our back and do not lose the data.

How professional and serious is this?

I can see I’m not the only one having similar issues and no solution. I can’t agree more with the fact that Apple says it is WhatsApp/meta fault and vice versa WhatsApp is Apple fault.

For the price we pay Apple devices this should not happen.

For how big WhatsApp/meta is, this should not happen. I rather pay 1-3 euro for the app but have an app that works.

If you are looking to lose your customers I can guarantee you are on the good path.

Really disappointed and I understand why so many people are moving to the competitors that they are way ahead and make the user experience, smooth without this sort of drama for a SIMPLE BACKUP and RETRIEVE backup.

Absolutely disappointed