CBG Mobile App 4+

Login problem

I have not been able to login after download. I have typed all my details and accepted the terms and conditions but it can’t login

Developer Response ,

Dear Ohemaa, we sincerely apologize for the inconvenience. Please our team would like to engage you further to enable us assist you. Kindly send us a direct message on any of our social media channels, send an email to talktous@cbg.com.gh or reach us on 0302216000 for further engagement. Thank you for choosing CBG.

Disappointing experience

I'm extremely disappointed with the CBG mobile app. Yesterday, I attempted to access my account and was prompted to answer a security question. Unfortunately, I got the first question wrong, and my account was immediately blocked without warning.
I understand the importance of security, but locking out a user after a single incorrect answer is excessive and frustrating. This rigid approach causes unnecessary inconvenience and anxiety. I even wish not to have to app again!!!

Developer Response ,

Dear Cindy Elsie, we sincerely apologize for the inconvenience. Please our team would like to engage you further to enable us assist you. Kindly send us a direct message on any of our social media channels, send an email to talktous@cbg.com.gh or reach us on 0302216000 for further engagement. Thank you for choosing CBG.

Log issues

If you do not have an email connected to your bank account this is the useless app you can ever try. No option to even type in an email when you want to link your account for OTP for registration to use the app. What’s the use of an app when customer has to be at the office to set up email linkage ?