Hubtel 17+

In a disheveled virtual food market, it’s always difficult to get what you want, pay for it without worry and get exactly what you want when you want it- you’ll get compensated if you don’t. I dunno who needs the assurance but here’s the assurance. They’ll take care of everything you buy like you’re buying for them and not from them. Kudos Hubtel.
Champagne.

The primary reason i downloaded this app is to send money. If I can’t send money, what is the point of having this app on my phone? For close to a week now whenever I try to send money I get the feedback that “your transaction os under review “. Worst of all, there is no way to get access to customer service (that is if there is even a customer service). The only way to make my issue known is to come here and voice them out. I think that is a very bad system design choice you guys made. Did it not come up at any point in time that your users are going face issues for which they’d need some assistance? 😪.

Look, this issue began after I did that unnecessary update. Now I’m positive I’m not the only user facing this problem. But how many users do you think will come here and make their plight known? I like to use this app because of your low fees. But what’s the point of having low fees if the app does not work? At least with expressPay even though their fees are higher than you guys they’ve actually put a lot of effort in their user experience and guess what, their app works. When you face a problem, customer service is right there to help.

Your service is great but the app’s UI is difficult to navigate. It’s just difficult to find my way around the app. There is no validation for required options when ordering for food. At least show something for user to know a required field is not selected when user presses add to order without selecting the required field. Where are the orders hiding after ordering for something? The icon to click to go to track orders is no where to be found.