If you’re thinking of downloading bolt food, Please don’t. I suffered this so you wouldn’t have to and I’ll share my horrible boltfood experience. Not only will boltfood link your card to the app without your permission with the excuse that you linked it to their cab hailing service so it’s basically the same. They double debit you and lie to you that you’d get a refund. So I ordered some kfc and paid via momo oblivious about the fact that my card had been linked to the food app. The courier himself requested for payment knowing fully well that it was already billed to my card. Weeks later, I notice a debit notification from bolt on my phone and I proceed to bolt’s support to report it because I hadn’t made any bolt trips at the time. It was there I was informed that the debit was from the food app and I was instructed to report the issue there instead. Basically bolt food’s support justified the double debit by saying the courier couldn’t remember the trip among a host of other irrational excuses. I threatened to take this up legally after I wasn’t getting a reasonably response. It was only then that they found it prudent to give me a call to coddle me and promise me a refund. This happened in January. They closed the case without giving me the refund.

Sometimes when I make an order on the app with a restaurant, I end up getting something different from what I ordered. This basically means that sometimes what I order is either finished or not available at that moment. And since the restaurant has not means of letting me know so I can change my order, they rather make the decision for us. Bolt food needs to make clients speaking to restaurants possible when placing orders to be able to confirm availability of food on the menu before paying. This way, when I order for a chicken sandwich, I know it’s exactly what I ordered that would be delivered to me and not a turkey sandwich. Kindly take this into consideration and make the app easy for everyone. Thank you.

I ordered three bubble teas and it cost me almost 300 cedis. I understand that the location for the delivery was wrong but when the rider called me I walked to the place to meet him. It’s a 3 minute walk. When I got there he was gone. I called him and asked for his location but he kept making noise so I told him mine rather and I also told him I was waiting there. After telling him, I hanged up and waited for him but he never showed up. I checked on the map and he was only 4 minutes away from me. I waited for almost 7 minutes and he never showed up. I reported it and they told me to call him and send him my location which I did but still didn’t show up. I asked for a refund since I didn’t get them only to be told my money was used to cover the preparations of the whatever since I didn’t come for it. So since I have paid for it already can’t you tell the rider to bring it? This is pure nonsense. What preparation? I paid for it and for the delivery also so what were you using my money for? It’s the first time I’ve ever heard this from the support team. Meaning my money has gone to waste and I didn’t receive my order. The rider might even take it home and enjoy it. While’s I’ve been refused a refund. The riders name was Promise S. I’m really disappointed hearing this from bolt. You need to find a better excuse. I’ve paid for the whole thing and you’re telling me cost of preparation like they prepared the things I ordered.

I ordered and paid for my food through MoMo but My food was not delivered. This is because of a policy that if the courier waits for more than ten minutes he will leave. In my case, I waited for almost two hours for my food to be delivered but unfortunately I did not hear my phone ring. When I realized I had missed his call about 9 minutes/4 minutes ago, I immediately called him back and he spoke rudely to me about the fact that he was there for more than ten minutes so he had every right to leave. But that was not true. And after talking rudely to me he cut the line and all my attempts to call him back to find out how I could get my food even if it means paying additional cost for the delivery but he refused to pick the calls.After refusing to pick my calls, he went on the app and indicated that he had delivered the food to me. Now Bolt refused to refund my money claiming he waited for 17 minutes which was a complete lie. The system recorded 17 minutes most likely because he went on the app and entered that he had delivered the food even after I had called him already. That 10’min policy needs to be implemented well so that dishonest couriers do not abuse it like my case. So I have decided not to use bolt food again. I even sent them my phone call records to prove that it was not more than 10 minutes but they ignored my complaint. That is poor customer service and I don’t think I can trust Bolt food app again. I feel like I was scammed to be honest. So I advice everyone else who wants to still use the app not to pay before delivery.