I recently ordered from Temu and was extremely disappointed with my experience. After paying for my items and being assured of free delivery, I was shocked to find my package held by customs in Ghana, demanding an additional 757 Ghanaian Cedis in taxes. This was completely unexpected and significantly increased the cost of my purchase.To make matters worse, the courier service in Ghana was incredibly inefficient. Their customer service line was unresponsive, there were no updates or communication about my package, and no option for self-pickup. This lack of transparency and communication is unacceptable.I urge Temu to address these issues immediately. Customers should be informed upfront about potential taxes and fees, and the courier service in Ghana needs significant improvement. This experience has left me hesitant to order from Temu again.
Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any further questions, please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.