I was in another exchange before mica regulations for Europe but I switched to kraken and I can confidently say im gonna stay, card working, great gui for newbie and advanced users, the only sad part is that monero isn’t supported on my region, if this can change it would be perfect thank you!!
Developer Response
Man this is the good stuff, welcome and ty 😄 Card, GUI, all of it, glad it's working for you. Monero's a regional thing right now so no promises, but your feedback doesn't go unheard
Worst Customer Support
B737Pro
Kraken closed my account with immediate effect following an internal review, without first requesting any additional information or supporting documentation. Being treated as a criminal. Nevertheless, the closure email referred broadly to security and regulatory obligations without identifying any specific issue with my account or activity.I was told that no further details would be provided, that closures are final, and that I would not be permitted to open another account on their platform. I find this treatment offensive. Referring to the need to protect the platform and it’s community in a closure notice can imply that the customer poses a threat, yet I was given no specific concern to address and no opportunity to clarify any potential misunderstanding. Their “security” team is a joke. Kraken stated that my recent deposits are being returned to the originating bank account. I recognise that regulated exchanges have compliance obligations and may be restricted what they disclose. However, the response I received gave me no way to understand whether the decision resulted from the actual concern, incomplete information, or an error. My criticism concerns the handling of this process: immediate closure, no meaningful explanation, and no request for clarification before the decision was made. Customers deserve professional and respectful treatment, including when a company decides to end the relationship. This was a poor customer experience, and based on it, I would not recommend Kraken.
Developer Response
Hi 👋 Thank you for sharing this, and we’re sorry that your experience left you feeling this way. We understand how frustrating it is to receive a closure notice without the level of detail you were hoping for, and it was never our intention to suggest anything about you personally. We can’t discuss account-specific details in a public review, but we’d like to look into your concerns. Please contact us here: https://support.kraken.com/articles/201351886-. Include the details of your case so we can review it and follow up with you directly. We’ll also share your feedback about the communication around account closures with the relevant teams. 🐙
I beg you to implement immediately
ΕΛ. ΠΑΝΤΕΛΑΚΗΣ
1, add the greek language I urge you to do it as soon as you can 2, you need to put a debit card in a flash please pay special attention to my remarks I will warmly ask you not to ignore me
Developer Response
Hi there, thank you for taking the time to forward your thoughts! Our developers are constantly improving app features and we'll let them know about your feedback so we can get better. If you need anything in future, please feel free to reach out to us at mobile@kraken.com. Best, Kraken 🐙
Georgios Kedikoglou
Mr. Kedikoglou
My experience throughout the whole process of signing up first to kraken n now making a small fiat deposit to upgrade was really convincing Now I am prepared to launch my company: George K and Associates Sky is the limit
Developer Response
The sky is the limit! Thank you kindly for the feedback and review. We sincerely appreciate it! Stay well, 🐙
We’re always making sure the Kraken mobile app is easy, safe and secure for you to use.
This release contains various improvements and fixes.
Version 3.86.0
The developer, Kraken, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
