GO ANYWHERE. TRUST YOUR TAXI.
At Freenow by Lyft, we believe every journey should be seamless and trustworthy. That's why we're focusing more than ever on getting you reliable taxis, whenever and wherever you need them. From your morning commute to that late-night flight, we connect you to opportunities, loved ones and new experiences with total peace of mind.
WHY FREENOW?
• Iconic black cabs & taxis: tap to book professional, licensed drivers you can trust.
• Ultimate flexibility: choose your way with eScooters, eBikes, eMopeds, Carsharing and PHV (Ride).
• Rental: enjoy flexibility through our car rental experience
JOURNEYS MADE EASY
• Effortless payments: pay securely via cash, card, Google Pay, Apple Pay or PayPal.
• Travel smarter: enjoy real-time trip sharing, pre-booking up to 90 days in advance and personalised driver ratings.
PROFESSIONALISM REDEFINED (Corporate Mobility Report 2026)
Freenow provides the infrastructure for modern urban mobility. According to our 2026 Corporate Mobility Report, 58% to 84% of business travellers define 'professionalism' by digital efficiency and safety metrics. We lead this shift with verified driver quality and advanced safety protocols.
ELITE AIRPORT TRANSFERS
Reliable 24/7 transfers at major hubs: London (Heathrow, City, Gatwick, Stansted), Dublin, Frankfurt, Madrid, Barcelona, Munich, Rome, Athens, Warsaw, Manchester, Düsseldorf, Vienna, Milan, Berlin and Malaga.
TRAVEL FOR WORK? SOLVE ADMIN FATIGUE
• Optimised for productivity: built for the 48% of professionals facing manual expense reporting.
• Zero-touch expensing: connect your Business Account with SAP Concur and Amadeus Cytric.
• Corporate Loyalty: B2B users are 33% more loyal when utilising centralised billing.
ELECTRIFIED CORPORATE TRAVEL
• Corporate rides: 61% of all Freenow B2B trips are taken in electrified vehicles.
• Shared mobility: 79% of all shared vehicle trips are fully electrified.
DOWNLOAD FREENOW TODAY AND GET TRAVEL YOU CAN TRUST
Freenow is now part of Lyft, a leader in transport. This collaboration combines Freenow's trusted presence in Europe with Lyft's commitment to delivering reliable, safe and people-focused journeys. Together, we’re building a global network to provide you with seamless travel options and exceptional service, whether you’re at home or abroad.
FREENOW Q&A
WHAT IS FREENOW BY LYFT?
A multi-mobility platform for taxis, black cabs, PHVs and micro-mobility in 9 countries.
HOW DOES FREENOW SOLVE EXPENSES?
Via zero-touch expensing with SAP Concur and Amadeus Cytric.
WHAT IS FREENOW'S ELECTRIFIED FLEET?
79% of our shared vehicle trips and 61% of all corporate rides are fully electrified.
CAN I PREBOOK?
Yes, you can prebook any ride up to 90 days in advance. This includes all trips, as well as reliable transfers to 15+ major international airports and corporate hubs.
WHERE DOES FREENOW OPERATE?
Austria, France, Germany, Greece, Ireland, Italy, Poland, Spain and the UK.
Most of the times the app provides a reliable and efficient way to find a taxi. However it has some limitations:1) it does not inform you on taxi strikes. Instead, if you are trying to book on a day with taxis strike, the app appears to function as normal, I.e., displays on screen the usual attempts to contact taxi drivers in various locations around you, when in fact none taxi is available anywhere in the city. If you haven’t heard anything about the strike you don’t understand what is happening and likely believe that you are on a rush hour 2) you can’t add a stop within the route to final destination 3) the list of matching addresses is sometimes confusing given that the same address appears with different tags, often written in Chinese, you can easily mistaken your address for a similar in other districts
Developer Response
Hi Methonis, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?
Inefficient
Miltiadis Kotsiras
Numerous problems. first of all GPS signal doesn’t always operate accurately. And most of the times pinpoints me far away from my location. secondly, the app is not accessible 100% with people with disability such as visual impairment.. since I am blind, it is hard for me to navigate efficiently from point to point during the usage. the app requires to redesign in order to be useful hundred percent to visually impaired persons. and that is a huge same. whenever I tried to contact directly with a CallCenter or a help centre it was almost impossible. I received automatic answers probably from a machine or artificial intelligence systems. there is no probably and help in my mother language which is Greek . since Freenow made via acquisition or met with the former local Taxi app provider which was Taxi bit the app became totally impersonal. last but definitely not least. I really don’t know if they had said and follow any rules in order to collaborate with Taxi and Taxi drivers with high standards status new cars or well serviced.There were hundreds of times where I had taken a cab, which was absolutely a piece of metal . not to mention that there were times during my search for a cab there were few around the area of my location, but didn’t want to accept my call . the app is useful, but it requires to solve all this problems in order to become perfect i use it 10 years already, but now my duty is to refer all these problems in order to develop better services for all
Developer Response
Hi, we're sorry to hear that. Can you please contact us at https://www.free-now.com/uk/rider-care/ or send feedback through the app with more information so we can follow up on this?
Malfunctioning App
IriniMM
I have been using this app in Athens for over 10 years, back when it was still TaxiBeat, but my recent experience was horrifying and unacceptable. Today, I booked a taxi for my mother through the app, which provided me with the driver's name, plate number, and location. However, due to an apparent error, the app ended up booking two taxis. The second taxi, which did not show up in the app, arrived first and picked up my mother. She called me to inform me that she was in the taxi. Meanwhile, the driver I could see in the app arrived and was asking for my location. At this point, the app got stuck, and I couldn't contact the driver. When I reopened the app, I could no longer see any taxi locations, even though the trip was supposedly ongoing. I had no idea where my mother was or what had happened. I finally contacted my mother, and it turned out that the driver who picked her up was also from FreeNow. The app kept sending me notifications that the driver had canceled the trip, and every time I tried to open the app, it just returned to the main page. To make matters worse, the final cost of the trip was 22 euros, far exceeding the initial estimate of 10-14 euros provided by the app.
Developer Response
Hello,We're sorry to hear about this.So that we can take a closer look, we invite you to contact customer service via the application by filling in the contact form.Have a nice day !
Lost my Trip/ Unacceptable
Koraki13
This was my second experience with the application, first was good. Second experience I pre-booked a taxi for 6:20 in the morning in order to reach at 7 for my Bus ride to the vacation I had planned (the taxi was pre-booked) the day before around 12:00, if I remember correctly). At 6:10 the app began to search for a taxi for me (even if it was pre-booked). At 6:20 (when I’m supposed to be in a taxi and on my way to the station) I get the notification that “We cannot find a taxi for you”. It left me hanging, I panicked, I got stressed and ultimately I did not make it on time for my bus ride. All in all this application and their unacceptable feature made me miss a 60 euro bus ride and a 120 day accommodation at my destination. Furthermore, I reached out to them via the “Help” feature they have on the app, for which is an AI bot chat. I explained my frustration to the bot, the bot said an agent will contact me shortly. I wrote this at 9 in the morning, now it’s the next day around 15:00 and I’ve still haven’t received an answer, an apology or any response whatsoever claiming responsibility. Unacceptable, lack of respect for their clients and unorganised.
Developer Response
Hi there! Thank you for your feedback! I am sorry to hear your pre-booked trip didn't happen. We understand how frustrating this had to be. Our support team will get to your ticket as soon as they can!
Keep your Freenow app updated for the smoothest rides yet.
Freenow remains the London licensed PHV operator.
We're always improving to make your journeys effortless and reliable.
What's new:
- Behind-the-scenes polish and fixes
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Version 13.61.0
The developer, Intelligent Apps GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Location
Contact Info
Search History
Identifiers
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Size
272.1 MB
Category
Travel
Compatibility
Requires iOS 16.4 or later.
iPhone Requires iOS 16.4 or later.
iPad Requires iPadOS 16.4 or later.
Location
This app may use your location even when it is not open, which can decrease device battery life.
