I created an account a few days ago, I found a beautiful bag, I purchased it without negotiation and today I received it. The seller wrote me a thanks note and wanted to know if I liked it. When I tried to send her a thanks dm, I saw that I am banned from chat! I have never ever used chat before, I haven’t sold anything or tried to buy anything else and I’ve never even negotiated with anyone! Vestiaire knows that as it monitors chats. I asked for an explanation but the “customer support” wrote me a fixed blah-blah about “ignoring the terms of use” claiming that they warned me before banning me! What is this? Are you kidding me? You are completely untrustworthy and I’m sorry I used this joke to purchase second hand items. Of course I’m not gonna used it again.Update: As always, I had to write publicly about my problem, so that someone pays attention and fix it. I’m sorry but I won’t change my mind.
Dear Maevius79, we highly regret to hear that you have been banned from our Buyer-Seller chat and for the lack of explanation offered to you here. We unfortunately could not identify your request, but are glad to hear that it has been handled in the meantime. However, we would like take a closer look as to why you have been banned from the chat and clarify on this matter. We kindly invite you to share with us your username on the app, so that we can identify the reason why your account has been banned. We thank you in advance for providing us with this information ! The Vestiaire Collective team