I loved this game. For months, I played everyday. When I reached level 126, the game crashed and suddenly it couldn’t connect to the internet. Wheni managed to connect again, my progress was lost. The game had sent me back to level 59, my leaderboard position was many places down as I had lost more than 4.000 experience stars, i lost cards that I had fought to secure and I lost also the experience points of my pets. I immediately contacted customer service. They asked me to wait a while until they resolved the issue. I waited for a day and then I received an email from customer support that the issue was fixed. When I opened my game again, nothing was fixed, my game hadn’t been restored, I had still lost all my progress in the game and I just received 5,000 spins as a gift for the ... technical difficulty as they said. I lost months of effort and energy and even real money that I had invested in the game, was completely ripped off and I just got a sorry for the inconvenience message and no solution whatsoever. I contacted customer support again numerous times and they completely ignored me. This is a total rip- off, they make it on purpose in order to make you play again and spend more to make up for what they deleted. It is a pity the customer service is so terrible and that all of it is a fraud as as it could be a very nice game otherwise. My reco : don’t spend time and of course don’t spend money on the game as you are bound to be disappointed
Hey there! Thank you for sharing your thoughts with us, and we are so sorry to hear you had this issue.😢 If you're having any further technical issues with the game, please feel free to reach out to our support team: Menu➡️Settings ➡️ Support. Thank you for playing Coin Master.❤️