Dear developers, your previous version with the Liquid Glass design was excellent and one of the first to truly capture Apple’s new design language so well. I honestly don’t understand why you decided to change the UI again so soon, because this new 3-tab menu is neither as appealing nor as useful as the previous one.Moreover, I’m unable to change the app language on any iOS device. Since my system language is set to English by default, every time I tap the language setting from your sidebar, the app redirects me to the Skroutz settings page in iOS, where there is no option to change the language at all. This is very frustrating.Having the UI in English is perfectly fine. The real issue is that reviews and product descriptions are also being translated automatically. Since around 90% of them are originally written in Greek, the translation often removes important context and makes them harder to understand.Please fix this, as it significantly affects the user experience.

It appears that you have deliberately chosen to make telephone communication with your company difficult (at times nearly impossible, by concealing your phone number and maintaining long waiting times). This seems to be a conscious decision in order to reduce your employees, despite the fact that you are the largest e-commerce platform in Greece. Clearly, neither automated bots nor an incomplete application are currently capable of meeting the demands of such a large customer base.After two phone calls within a period of five days, I still have not received my full order (placed on September 3rd, with all items listed as available & store located in Athens as well), despite being located in Athens and not in a remote area. Today, I called for the third time, and I remain doubtful as to whether — and when — I will actually be served.•After three separate phonecalls, it has become evident how inadequately your staff has been trained, based on their manner of communication. While they are not impolite, there is no consistency, and each representative speaks as though they were working for a different company.•I have also sent three emails to Skroutz Last Mile without receiving any reply. This reflects an amateurish approach and a lack of professionalism, which is disappointing to encounter in a company of your size and reputation — though, regrettably, not entirely surprising.

Don't buy an air conditioner or any large appliances from skroutz.We bought three and all three came with dents and scratches one to the point it needs to be returned. After they took a week to deliver them and another to install them now they tell us that we have to arrange a return of the damaged product, a re-delivery for the replacement and after the delivery is made, we have to arrange a new installation date with their technicians .We arranged for the damaged product to be returned and no one showed up. Absolutely no update from skroutz for 10 days and no one is answering my messages.Installation service also unacceptable. It was obvious that the refrigeration engineers who came did not know much about air conditioners. They also refused to install the plug cable for the large unit, claiming that it needed a different plug. I then had to get an electrician who confirmed that the original plug was suitable. Overall a nightmare and we are still waiting ti hear about the damaged unit almost a month after we placed the order

It has been two weeks in order to complete the order, neither order has been placed or explanation why has not been made or dispatched has been given … First order was canceled without any reason and after five days they refunded the money ,second time the order was placed it could have not be completed because an invoice was requested for the total of orders and the response was that it was not supported by some shops ..yet unknown which one of all the shops ,meanwhile the total of the order has increased by 70€ in one day ! because of transport cost rising and developing every two minutes and overall products price and the coupons have now expired !Basically you want to make a hefty order and you have paid the plus subscription for a waste of time and money .I have by now emailed 4 times and no one has given answers or solutions so service provided here is insufficient, inaccurate and definitely not punctual .