One of the worst online shopping experiences I have ever had.I returned an item months ago and I am still waiting for a proper resolution. Instead of helping customers, AliExpress customer service seems to be trained to send the same automated, copy-and-paste responses over and over again without actually reading the case.Every time I contact support, I am told to wait or that they are "waiting for the bank." However, Klarna has informed me that they are still waiting for confirmation from the merchant regarding the cancellation and return. Nobody takes responsibility, nobody provides clear answers, and customers are left stuck in an endless cycle of excuses.What is most disappointing is not the delay itself, but the complete lack of accountability and transparency. I have spent months chasing a refund that should have been straightforward. I returned the product, paid return shipping costs out of my own pocket, and still have to fight for my money.I have used many Chinese marketplaces and international e-commerce platforms over the years, and none have treated customers this poorly. Other companies process returns, communicate clearly, and issue refunds within a reasonable timeframe. AliExpress seems more interested in delaying and deflecting responsibility than solving customer problems.If everything goes well, AliExpress may seem fine. But if you need support, a refund, or help with a dispute, be prepared for months of frustration, endless waiting, contradictory information, and no real customer service.I would not recommend this platform to anyone based on my experience.
Hellanomis, thank you for sharing your feedback. We sincerely apologize that the product did not meet your expectations. If the product meets our free return policy, you can return it free of charge within 15 days of receiving the order, up to 5 times per month. To initiate a return, go to "Account > My Orders" and select "Refund/Return". If you encounter any problems during the process, please feel free to contact https://helpcenter.aliexpress.com/s/BuyerHelp for assistance.