More discount vouchers will be good!Also, feeling disappointed about the cancellation of the pickup point at the florist shop atTM Parklane Square. The lady was very helpful. The location is convenient. If you can offer this pick up spot again, our staff will always order from you guys. Please take action and consideration. Thanks Ms Choi

Dont be misled from the constant tv commercials to think it is a well run company. It is NOT. It has the worst customer service, it does not exist. The app is a joke it has only the buy function every other functions are not there....customer service, contact, refund. It uses COVID for every excuse like delay of delivery (multiple times for the same product) and change of collection point but yet it does not allow extra time nor refund option. We are all more tolerant because of COVID but if the other competitors have long overcame these COVID related problems. Shouldn’t this company too? A few words of advice: all that money spent on commercials is a waste if u lose more customers due to your very very poor customer service.

I think the price is relatively cheaper than supermarket and lifestyle store, good for working couple that can pickup when passing by nearby stores. It just sometimes need to wait a longer time to be ready for pickup. Overall it’s a good experience. Ps please add more pickup point.

Customers are forced to move from 士多 to here as you will integrate but you don’t even have the basic search function in your app? You might be targeting a different customer who come without buying aim or you are in a different selling model but there are a lot customer comes with target to buy sth specific. Do not make sense to have browsed all the pages then found that I can’t find what I need.AND I have to say the 士多 app buying experience is A LOT better. Feel sad for them.