Very good and responsive application, when you place an order, within a few minutes you get a response. Unfortunately I made a mistake by ordering a taci immediately, when I was needing it later....when I tried to cancel the order, I could not cancel.Anyway I called the hotline and I succeeded immediately to cancel the order and to book a new taci the for the time I needed it....so far so good, let’s see what happen next.Taxi driver them call me 2 hours before the departure and finally, 30 minutes before departure was waiting patiently at my address, great service

The app is clunky to use. The app only allows you to use preset locations, so you often cannot type in your exact location (and end up in arguments with the driver). One cannot see the location of drivers and therefore gauge how long they are going to take. The function which automatically asks users to give a tip (often set at quite a high number) is also annoying. It seems that there is a culture of drivers only taking orders with a premium on this platform. Drivers also often cancel immediately after taking an order. The app does not then automatically reissue that order.The quality of drivers and cars on this platform are poor, the cars are often very old and the drivers are often rude and personal hygiene-challenged. I assume this app is currently doing well because they are picking up users from the now sadly defunct HKTaxi which was excellent.

I have been using this app around 2 months ... so far they are nicer than I thought, helpful , fast response from the app and willing to serve me no matter what I requested...good team in this app ... I will keeping using it... (twice a week at least)

I am now using this app to call taxi for most of the time. It is easy to choose to pick your own destination, which tunnel to use (whether cross harbour or not) etcetc. Drivers usually responds in few minutes and most of them provided decent services. Just encountered one particularly rude and crazy driver who argued the price with me as he forgot to put on the meter. I reported it to the customer service and all they can do is to suspend the driver use for a week like that. But anyways I think they did what they can do best.