The app is terrible and it doesn’t have my booking details even after I logged in. I recently purchased tickets for my entire family and I had to retrieve each booking by entering the full name of the passenger and the respective ticket number. This means I had to do this separately and individually during online check-in for everyone going on the trip. The website is pretty similar and I couldn’t find all the details of the tickets I purchased. This is especially painful during online check-in as I wasn’t able to complete the process via the app. Can I give it a zero star?

All bad comments here are valid, this was what happened to me:1. Passport scanning- It doesn’t help you to fill in the data automatically even though you have scanned your passport including the passport chip 2. Seat selection - This was the part where I was stuck - the system kept showing an ERROR message after you have selected the seat (whether it’s the system pre-assigned seat, or a complimentary seat selection, or even a paid selection seat), and it just doesn’t allow you to go through but you MUST SELECT A SEAT to proceed further. Eventually I had to do this physically at the counter when I arrive airport (hopefully the flight is not overbooked)

it is really a shame that a so called a HK Airline representingHong Kong could allow such a horrible app. It always says my ticket number/ref no. is invalid and could never retrieve my flight. No QA/QC done on this app. Information required to be filled is not consistent across both app and website. Simply a mess!!!

sleek, intuitive designeasy to use and runs smoothly, allowing to effortlessly the latest flight dealsAlso can quickly book flights and complete online check-in