I really love it! Maybe it’s because I’m an expat and initially I was greatful for how easy it is to get a sim card and have full transparency on my bills. But also, I always appreciated this digital service model when you never have to go to a branch to resolve some issues — even back in my home country. It’s just works better, and online support is always supportive because that’s a primary communication channel.Anyway, one issue I have experienced is because of the phone number that starts with 7. Sometimes local websites won’t let you register with this number because they don’t know numbers starting with 7 exists in HK. Last time it happened to me when trying to register at 6recycle.Otherwise, good service!

I was very skeptical with all the mobile carriers that ask for two year contract. I had various, bad experience with all of them in Europe. So before arriving in HK I did my search on Facebook and so many people recommended. I had to give it a try and it is really nice, the registration is online, super easy with the app. I can pick up my sim immediately. It is prepaid, no hidden fee whatsoever. I actually so happy with Birdie that I registered for my wife, my kids also. Highly recommended service. Please note that they are doing it online only so please read carefully all the info, especially regarding your concern since there is no one to take your call and answer your questions.

for anyone who dislikes long rigid 24 month plans and dreads the idea of changing carriers, Birdie really solves that problem with no hassle. I love a good investment and now after 2 years I can look back and say Birdie was a great investment when it comes to saving time and saving a headache. there’s value to be had here if you are reading this and you’re stuck with some annoying long mobile plan… ditch it

I’ve been a long term user. Love the flexibility and the ease to purchase overseas daily data plan. However, the limit for 4G data is too low - it’s not enough for a day for sure and the speed is so slow after the limit that I can’t even call Uber or use maps, etc. Although there’s a way to top up 4G data - the button only appears when I’m reaching the limit. This is very terrible user experience as I wouldn’t know when I’m approaching or have passed the limit. And like I said, the speed is so slow after the limit so I can’t even top up the data.Suggestions: introduce higher limit 4G travel data plan and allow customers to top up way before the limit is used up