Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: • For better security, residential accounts have now switched to passwordless login. If you haven’t set this up before, please create a new CLP One profile and link your electricity service to continue using CLP eServices. • Resolved backend issues to improve system reliability. • Refined minor UI elements for a more intuitive experience.

Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: • For better security, residential accounts have now switched to passwordless login. If you haven’t set this up before, please create a new CLP One profile and link your electricity service to continue using CLP eServices. • Easily dismiss non-critical messages to stay focused on account details. • Clearer instructions help you apply for electricity or transfer account name.

Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: • For better security, residential accounts have now switched to passwordless login. If you haven’t set this up before, please create a new CLP One profile and link your electricity service to continue using CLP eServices. • Easily dismiss non-critical messages to stay focused on account details. • Clearer instructions help you apply for electricity or transfer account name.

Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: • For better security, residential accounts have now switched to passwordless login. If you haven’t set this up before, please create a new CLP One profile and link your electricity service to continue using CLP eServices. • Easily dismiss non-critical messages to stay focused on account details. • Clearer instructions help you apply for electricity or transfer account name.

Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: •Enhancing security for more protection, less waiting and safer account. •Providing clearer guidance on user interface.

Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: • Introducing a font enlargement mode, allowing you to adjust font size according to your personal needs. • Providing clearer guidance on user interface.

Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: • Added a quick guide to enable cookies for a safer browsing experience. • Provided clearer guidance throughout user journeys. • Refined the overall user interface.

Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: • Resolved issues with the Feed-in Tariff dashboard to enhance usability. • Provided clearer guidance throughout user journeys. • Enhanced the stability of the OTP feature. • Optimized app performance to ensure a faster and more efficient experience • Refined the overall user interface.

Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: • Enhanced Billing and Payment management, view billing details and download bill functions for a smoother experience. • Fixed password reset via email function. • Fixed Feed-in Tariff Application experience by better user operation. • Refined overall User Interface.

• Simplified the billing and payment experience with improved functionality and a refreshed interface. • Enhanced the Online Move-In process for a smoother experience. • Streamlined group billing management with better support for adding child accounts. • Enhanced the CLP One account profile by consolidating eMobility electricity accounts, allowing you to have all electricity account information at your fingertips. • Added online electricity supply application for EV charging facility

Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: • Refined minor User Interfaces

Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: • Enhanced presentment of Billing and Payment Summary • Fixed Eco Fun accessibility issue • Improved Splash Ad accessibility for a smoother experience • Refined other minor User Interfaces

Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: • Enhanced account association for a more streamlined view of your relevant accounts. • Bill downloads are now available from any location, even when you’re outside Hong Kong. • Improved EEUS accessibility for a smoother experience. • Simplified Group Bill access to easily view and download details for multiple accounts.

Thank you for using the CLP HK App and sharing your feedback. Update now for an even more intuitive and smooth experience: • Optimized the “View Bill” button in Billing & Payment History to enhance the user experience. • Improved redirection for smoother app-to-app payments with PPS and iAM Smart authentication. • Updated merchant name display for clearer identification on the PPS payment page. • Refined browser tab descriptions with the CLP logo for easier navigation.

Thank you for using the CLP HK App and sharing your feedback. We are thrilled to present updates that will enhance your experience with us: • A CLP One Profile to manage all your CLP e-Services • Get new billing insights • Experience upgraded payment services with FPS App-to-App and PPS App-to-App • Enjoy an enhanced bill breakdown view designed specifically for residential tariff customers • One-stop service to handle both move-out and move-in

Thank you for using the CLP App and providing valuable feedback. We are thrilled to present better customers experience with following updates: • Enhanced the Move Out EFT T&C statement. • Removed the fax number in Online Move In subscription form. • Strengthen the security element of the app

Thank you for using the CLP App and providing valuable feedback. We are thrilled to present better customers experience with following updates: • Enhanced the Move Out EFT T&C statement. • Removed the fax number in Online Move In subscription form. • Strengthen the security element of the app

Thank you for using the CLP App and providing us with valuable feedback. We are delighted to bring you the following updates: •Optimized Chatbot performance with a new Power Kid icon and newly introduced energy-saving content. •Bug fixes and security updates for enhanced reliability.

Thank you for using CLP App and providing valuable feedbacks. We are pleased to bring you the following updates: • Update on the new 2023 Summer Saver Rebate Program for residential customers • Ensure a seamless redemption experience with our partner, Domeo

Thank you for using CLP App and providing with valuable feedback. We are thrilled to present the NEW UPGRADE of rewards programme and redemption experience: - Enhanced points checking experience by allowing customers to check point and expiry details at Domeo eShop – My Account page directly.

Thank you for using CLP App and providing valuable feedback. We are pleased to bring you the following updates: • NEWLY UPGRADED rewards programme: o Manage reward points and redemption at one single platform. o Seamless point conversion process, all the earned points will be automatically credited to Domeo account upon linking of electricity account. o Link up to 10 electricity accounts with 1 Domeo account to enjoy more with families and friends. • Strengthen app password security.

Thank you for using CLP App and provided with valuable feedback. We are pleased to bring you the following update: · You can now enjoy a quicker and more secure login experience with "Express Login" & "Biometric ID Login". · An intelligent Chatbot and Live chat service is now available to provide you better customer service once you signed into CLP online account. · Strengthen app security level.

Thank you for using CLP App and provided valuable feedback. We are pleased to bring you the following update: •Added Biometric ID to enable instant login experience.

Thank you for using CLP App and provided valuable feedbacks. We are pleased to bring you the following updates: • Enhanced login experience for users who forget login ID or password. • Security upgrade to support latest mobile OS version.

Thank you for using CLP App and provided with valuable feedback. We are pleased to bring you the following updates: • Enhance online account registration journey by allowing easy binding steps. • Simplify the login procedure by adding “Express Login” option. • Enhance customer login experience in checking event results of “Energy-Saving Missions” Programme.