Club Avenue by Lee Gardens 4+

They update the App at least weekly, so you need to make sure it’s updated before you upload the receipts and intend to leave the car park (for free parking). So, beware! Don’t get stuck at the exit or with no time!

In App Parking redemption is complicated and inefficient. We have to first upload photos of receipts, wait for the app to approve (which takes a couple of mins), tap parking icon to search for my car and insert my octopus number (who remembers their octopus number?? Esp when we use more than 1 octopus card), that takes up quite some time. Then we can finally redeem.

If we can redeem at the counter, it can be done within seconds. The whole in App redemption procedure takes us 5-10mins especially during peak time, uploading receipts can take quite a while (sometimes the AI cannot recognize the receipts and we have to redo again). How frustrating.

Please simplify the procedure or resume redemption at counter.

Parking redemption - my legitimate receipt was declined due to the receipt image was not clear. The funny thing is the app automatically detected the correct merchant and the receipt amount. I have to leave car park without the entitled free parking. That was just one merchant. I bought $5000 from another merchant whom did not participated in the Lee Garden reward program, the app did not indicate any information about the merchant not participating in the program so nor reward point would be granted. The funny thing is you can redeem free parking at the physical counter! I hope the app’s experience can be improved as it really frustrate customers. This a well deserved long written review !