Eatr: AI膳食規劃·飲食管理 健康食譜&卡路里管理 評分與評論

Filled in a long questionnaire asking for body weight, diet goal, preferred cuisine, food that i dislike, etc. Sounded promising. BUT, after payment the app doesn’t recommend dishes that fit your goal, fyi they suggested sambal (just a sauce) for dinner, and only pickles for lunch. The total calories intake according to the suggested meal is only 34 calories for lunch + dinner, not realistic at all. The ‘generate-recipe-according-to-what-you-have’ function doesn’t work as well. I tried typing simple ingredient like fish or salmon, and the app returned with ‘results not found’. Basically it is just a scam and i want to be refunded 5 minutes after i paid!!!

Dear ComplainEatr,

Thank you for sharing your detailed experience, and we’re very sorry for the disappointment and frustration this has caused. We completely understand how upsetting it must feel to spend time filling in your preferences and health details, only to receive meal suggestions that are unrealistic, unbalanced, or don’t work at all. Suggestions like “pickles for lunch” or “sambal as dinner” are unacceptable, and we sincerely apologize.

Our development team is already working hard on fixing these issues:

Improving the meal planning algorithm so calorie counts are accurate and meal suggestions are realistic and balanced

Correcting recipe generation so it always provides complete dishes instead of just single ingredients or sauces

Expanding the ingredient search function to ensure that common foods like fish or salmon always return results

Regarding your payment: since the subscription was made through the App Store, all charges and refunds are managed directly by Apple. Developers like us unfortunately cannot process refunds ourselves. To request a refund, please:

Visit reportaproblem.apple.com

Sign in with your Apple ID

Locate your Eatr purchase

Select Request a refund and explain that the app did not function as expected

Apple typically reviews refund requests within a few business days and will notify you of the outcome directly.

We sincerely apologize for the poor experience and for not meeting your expectations. Your feedback is extremely valuable, and it will help us improve Eatr to better serve users in the future.

Warm regards,
The Eatr Support Team

If I could give zero stars, I would. The app promised a three‑month free trial with billing starting in December, yet I was charged during the trial—and my refund request was rejected. The features don’t match the advertisements, which feels like basic dishonesty. Don’t fall into their trap. I’ve deleted the app and my account.

Dear Awhllllll,

Thank you for your message, and we’re truly sorry for the disappointment and frustration this has caused. We completely understand how upsetting it is to expect a three-month free trial, only to be charged immediately and then have your refund request denied.

Since all subscriptions on iPhone are billed through the App Store, the timing of charges and refund decisions are fully managed by Apple. We as developers do not have access to your billing details and cannot issue refunds ourselves. If Apple rejected your request, the only way to appeal is to reply directly to their decision email or contact Apple Support by chat or phone to request a manual review.

We also sincerely apologize for the gap you felt between the advertised features and the in-app experience. Your feedback is very important, and we’ll use it to ensure clearer communication about trials and to improve feature reliability.

We regret that you’ve already chosen to delete your account, but we still want to thank you for trying Eatr and for sharing your concerns — they will directly help us improve.

Best regards,
The Eatr Support Team

After the recent update (16/Sep/2025), all data saved in the app is gone, cant search for any recipes, all the favourites gone, all my previous records gone

Dear Haro-Moto,

Thank you for reaching out, and we’re truly sorry for the frustration this update has caused. Losing your saved data, favorites, and records is definitely not the experience we want for you.

Since you’re using Eatr on iPhone, please try the following steps:

Make sure you are logged in with the same Apple ID you originally used — all data is tied to your account.

Restart the app and check if your recipes and favorites reappear.

If the issue continues, delete and reinstall the app to refresh the sync with your Apple account.

If after these steps your data is still missing, please reply with the Apple ID you used for login (just the address, not your password), so we can escalate your case to our technical team for investigation.

We sincerely apologize for the inconvenience and want to assure you that our developers are already working hard to fix this issue in an upcoming update.

Best regards,
The Eatr Support Team

Wasted your time to fill in a long long questionnaire, at the end with nothing useful.
7 days free trials is fake.
The menu function doesn’t work at all.

Dear Kkkkklkkkkkk,

Thank you for your feedback, and we’re truly sorry for the disappointment you’ve experienced. We completely understand how frustrating it must feel to go through the questionnaire, expect a 7-day free trial, and then find features not working as you hoped.

Please be assured that the free trial is real, but billing and access are managed entirely by Apple or Google Play. In some cases, if a trial was used before on the same account or region, the system may skip it and charge immediately — something we unfortunately cannot override.

As for the menu function not working, this is not the experience we want you to have. Could you please make sure you’re on the latest app version and try reinstalling? If the problem continues, we’d appreciate a screenshot of the error so our technical team can investigate further.

We sincerely apologize again and value your input — it helps us improve and deliver the reliable service you deserve.

Best regards,
The Eatr Support Team

claims they use AI to scan what you eat, but i wait 30mins still cant scan just one banana, same situation when i use type in

Dear Named by me,

Thank you for your feedback, and we’re very sorry for the poor experience. Waiting so long just to scan or enter a single banana is unacceptable, and we understand how frustrating this must have been.

The AI scanner should process results within seconds. If it doesn’t, it usually means there’s a sync or cache issue. Please try the following steps on your iPhone:

Make sure Eatr is updated to the latest version from the App Store.

Restart your iPhone and try scanning again.

If the problem continues, delete and reinstall the app to refresh its data.

Our developers are also working on improving both the speed and accuracy of the scanner so it performs consistently.

We sincerely apologize for the inconvenience and appreciate you bringing this to our attention — your feedback helps us improve.

Best regards,
The Eatr Support Team

I wanted to try the 7-day free trial, but it pops up the payment plan and I accidentally clicked it, can I get my refund and try the 7-day free trial first?

Dear Hayhay0730,

Thank you for your message, and we’re very sorry for the stress this has caused. We understand how frustrating it is to intend to start a 7-day free trial but accidentally confirm a paid plan instead.

Since your subscription was purchased through the App Store, all billing and refunds are handled directly by Apple. We don’t have access to your payment details and cannot issue refunds ourselves. To request one, please follow these steps:

Visit reportaproblem.apple.com

Sign in with your Apple ID

Locate the Eatr subscription charge

Select Request a refund and explain that you intended to start the free trial but were charged immediately

Apple usually reviews and replies within a few days. If your request is denied automatically, you can reply to Apple’s decision or contact Apple Support (via chat or phone) to escalate.

We sincerely apologize for the inconvenience and hope you’ll be able to access the trial experience as intended.

Best regards,
The Eatr Support Team

The app doesn’t work after update ios 18.7😭I paid subscription but can’t use it

Dear ESYL143,

Thank you for reaching out, and we’re truly sorry for the frustration this has caused. We understand how upsetting it is to pay for a subscription and then not be able to use the app after updating to iOS 18.7.

Our developers are already aware of this compatibility issue with the latest iOS release and are working hard on a fix that will be included in the upcoming updates.

In the meantime, please try the following steps, which can sometimes resolve the issue:

Make sure you have the latest version of Eatr from the App Store.

Restart your iPhone and try opening the app again.

If it still doesn’t work, delete and reinstall the app to refresh your subscription and data sync.

Your subscription is not lost — once the fix is live, your Pro access and features will be fully available again. If you continue to have problems after trying the steps above, please reply with your iPhone model and a screenshot of what you see, so we can escalate to our technical team.

We sincerely apologize for the inconvenience and truly appreciate your patience while we resolve this as quickly as possible.

Best regards,
The Eatr Support Team

收費app

Dear pls think about it.,

Thank you for your feedback. We understand your concern about Eatr being a paid app, and we’re sorry if this caused any frustration. The subscription helps us maintain and improve features such as personalized meal plans, recipe recommendations, and the AI scanner, while also funding ongoing updates and support.

That said, we know it’s important that users feel the app provides real value for the price. Your comment reminds us to keep improving and making sure the experience is worth it.

Warm regards,
The Eatr Support Team

根本找不到食材推薦

Dear amber22wong,

Thank you for your message, and we’re very sorry for the frustration this has caused. We understand how disappointing it must be not to find the ingredient recommendation feature you expected.

Currently, the app allows you to explore meal plans and recipes, but we are aware that ingredient-based recommendations are not yet as clear or accessible as they should be. The good news is that our team is already working on improving this functionality so you can easily enter ingredients you have and instantly see recipe suggestions. This update will be included in one of the upcoming versions of the app.

We sincerely appreciate your patience and feedback — it helps us make Eatr better for everyone.

Warm regards,
The Eatr Support Team