eServices 香‪港‬ 4+

Name: eServices 香港
Rating: 2.3 (125 reviews)
Author: FWD Life Insurance Company (Bermuda) Limited

FWD Life Insurance Company (Bermuda) Limited

專為 iPad 設計

- 2.3 • 125 個評分

- 免費

描述

歡迎使用富衛香港eServices！全方位應用程式，全面升級保險體驗。

優化的一站式保險管理體驗，一切盡在您掌握之中。透過手機應用程式，輕鬆管理保單，節省寶貴時間，讓您專注享受生活。

主要功能包括：

即時理賠
指定人壽保單及金額以內的理賠，如選用轉數快（FPS）收款、利用二維碼於指定7-Eleven分店提取現金，或直接過數至指定銀行帳戶，快至秒速獲得賠款。

優化介面設計
最新的索償資訊以及各類通知，一覽無遺。

保單管理更輕鬆
從瀏覽保單資訊及索償紀錄，至更新您的保單資料及獲取投保及理賠進度資訊，一app在手，輕而易舉。

• 更多其他資訊……..

富衛保險與您同行
我們致力提供貼心的保險體驗，照顧您及您的家人的每一天。
我們亦將不斷提升我們的eServices - 敬請期待新功能的推出！

立即下載，體驗從未如此輕鬆的保險管理。

2024年4月24日

版本 3.6.6

感謝您使用富衛eServices！我們聽到了客戶的反饋，為了讓您在使用富衛 eServices 時有更好體驗，我們對應用程式進行了更新。

2.3 滿分 5 粒星

125 個評分

No response after opening the app…

There is no response after I click and open the app. I try to switch between different network (e.g. WIFI, mobile data) but still not able to load the app. I even try to delete the app and download again from App Store but still no luck. I’m now not able to submit any claims..

Hi TaylorL1ang, thanks for your feedback! We are sorry to hear about it and would love to learn more about your user experience. Would you mind emailing us at cs.hk@fwd.com, and include the information below:

1. Account Login ID
2. Description of the issue (including any relevant photos or videos, if available)

We look forward to assisting you further.

User-not-friendly

Has the developer ever noticed that user can never use Self Service function as there’s a bug? No matter how hard we try to click Self Service button (e.g. Change of Contact Info.), the page always turns to the My Policies?

God! You have updated your app in the past two years! I am really impatient to your app.

Cannot see cash value after UI update

I liked the new UI... except that there is no wayI can check my current policy value.
Honestly, are you trying to hide something? Otherwise why would you keep something so fundamental from your customer?

Hi - We appreciate you taking the time to share your view on our eServices app. We are working hard to improve the experience we deliver inside the app. Viewing policy value is a feature we are enhancing at the moment and will be released to the app by this February. We appreciate your patience and in the meantime, please contact us at cs.hk@fwd.com so we can provide you the relevant information. Thanks!