foodpanda: 美食和生鮮雜貨外‪送‬ 4+

Impossible cancellation time, I accidentally swiped place order and tried to cancel immediately literally seconds but the app rejected the cancellation as the restaurant is already “preparing” right the 1 second the order the placed. I called the restaurant immediately and was only told that they cannot change orders on foodpanda and I would have to contact customer support in which I did on the live chat. Explained my situation and the online agent was very understanding and escalated the case the “higher” management. After reviewing the case, the “higher” did nothing but to tell me to be careful next time as there was nothing they could do for me. I did not want a refund, but reasonable explainable on how customers are protected if they are not able to cancel within the minute food has been placed. Clearly I wanted to pick something else and accidentally swiped placed order without a confirmation. Regardless I was going to order on panda so my intentions were not cheating myself a free meal but to feel appreciated as a customer and feel safe to order. After this incident I am done with this as I feel unsafe ordering again since there is nothing to protect customers from ordering premium priced food via here. Goodbye panda thanks for 1 year + service

Hi S3玩家, we're sorry to hear about your experience with our app. We take the accuracy of order cancellations seriously. For detailed information on refund eligibility, please refer to our FAQ section on our website. We value your feedback, and we hope to serve you again in the future. Your satisfaction matters to us, and we're committed to making the necessary improvements.

It keeps asking me to fill in the address bars, while it either keeps re-writing my filled info, or keeps asking me to fill in the details of “street name/ building name”. Further more, this is not a 1st time order, it pops the same problems even I chose to use last order’s address. I’ve the most updated apps version but the problem is still the same. It just looks apps crush or bugs.

More importantly, there’s no service support at all. The only support I could find was online chat, but the cs simply not responding at all after saying “hi” and asked me to update through website. 1) he’s not giving me any website link nor responding my problems description; 2) if the apps can’t update address, how come there’s the edit option? How come I chose my last address but it still prompts me error to fill out the bars again and again, which I simply can’t place an order. If it’s really a temp apps crush, I expect at least the cs would tell me about it, not just hanging me over there with no further response at all!

Lastly, I want to seek for where I could delete my profile from food panda. Again, there’s no such support through out the apps nor the website! Simply deleting apps doesn’t seem my file is deleted from their database. I don’t want any further distress from this crap in the future, and I don’t like such rubbish company keep my personal record in their database at all!

Hi Lisa_1 star, we're sorry for the technical issue you faced with the address or location function in our app. Thanks for your feedback – it helps us a lot in our ongoing efforts to continuously improve our customers' experience. We value your feedback, and we hope you might consider giving our service another chance in the future.

Same as what other reviewer wrote, I experienced the same issue. I waited for over 1hr while the delivery time kept decreasing from 80min to 48min to 25min. I opened the chat to seek assistance and was then told by the customer service that the restaurant has closed. I never got any notification about it and was waiting the whole time trusting the platform to let me know if there is any issue. Turned out I was so wrong - the customer service told me to check the operation time of the restaurant as if he/she was blaming me for placing an order at an restaurant that was about to close while the app did not have any notification or warning about it. The app could at least notify me that the restaurant has closed but they didn’t until I waited for 1hr and asked the customer service. When I asked why showing ‘28min’ delivery time while the actual delivery time is ‘never’, he/she outright said ‘the delivery time is not reliable’. This is ridiculous, especially considering its competitors Ubereats of Deliveroo do show reliable delivery time and proactively keep users notified if there’s any issue with the orders. Lastly, the customer service had terrible attitude in handling customer’s feedback.

This is my first and last time using this app and will let all my friends and family know how terrible this app is.

Hi user12853, we're sorry to hear about the delay and cancellation with your order. It's never our intention to keep customers waiting or waste our customer's valuable time. We value your feedback and take it seriously. We're constantly working to improve the speed and efficiency of our delivery services. We value your feedback, and we hope you might consider giving our service another chance in the future. Your satisfaction is important to us, and we're committed to making the necessary improvements.