I’ve been buying products and groceries from hktvmall since before the pandemic. it’s not perfect but I enjoy and appreciate the service it provides. However, lately the app has become harder and harder to use due to all the lengthy ads that really get in the way of shopping. first there are pop up ads, then ads in search results that are irrelevant to my needs. Then came the videos. The last straw was when they forcefully set their landing page to the 30min delivery service ad that takes forever to load and leave. i used the app because it’s convenient, but now its interface has become so convoluted it’s simply a waste of my time. i understand the importance of ad revenue and shops wanting exposure there should be a limit to these things.

I've been using HKTV mall for a few years and wanted to share my experience. While its true that the pop up ads seem out of place and the notifications (which can be turned off), are certainly over used causing them to be ignored. The shopping platform continues to provide excellent service in the many ways I will describe below.Firstly the delivery service provided by the often young guys and girls is excellent, and I rank it as extremely high quality and professional and it keeps me coming back to use the app often.Secondly the good products that can be found at a discount and the good range of product types and sellers. Thirdly, the items are well packed and the effort that goes in to shipping the items in such a timely and careful way is really good. Fourthly, any issues I ever had got quickly resolved by the fast customer service, leaving a very stress free user experience. I expect I'll continue to use HKTVmall for years to come. I use it so often I reached Diamond VIP status, which shows how useful the service is. Great job to all of the staff that make such a good app and service.

This app really could be incredible however they need to make a number of improvements. 1) The search function, product naming and classification need massive improvement there is such a lack of consistency and clarity regarding product naming and classification it’s almost like they don’t want you to spend money. 2) The majority of promotional information is in Chinese, only a very small percentage of promotional information is dual language.I don’t know why they want to alienate their non-Chinese speakers but they are doing it well. It’s almost like they don’t want you to spend money 3) HKTVMall plug themselves as a competitor to supermarkets however they need to increase delivery spots massively - waiting four days? Don’t think so. It’s almost like they don’t want you to spend money. 4) App has run super slowly lately despite iOS updates and decent wifi. HKTVMALL LET YOUR DEVELOPERS SPEND SOME CASH!

I tend to browse through the very long list of all the sale items on gold vip day, but usually got back to the Home Screen too quickly after I exit checking on an item and need to scroll all the way over again. I know there are filters I can use but if I want to view all, can I have a page to indicate where I am so even if I’m back to home page I know where to continue when I return?And please advise vendors not to over package the products. I had numerous times with one small box wrapped with bubbles wrap and still inside a huge carton box which I don’t think is necessary at all.Thanks for your attention