there are two kind of subscriptions - monthly and half year, but under what criteria better me charged me 6 months AUTOMATICALLY on the day 6th free trial???? term and conditions with numbers of page and the auto debit just as small as an ‘ant’, and it is not eye attention, no un-install button or delete account in the apps. never have this bad experience while using other fitness apps, are the apps developers laughing now ? i start a 7 days free trial on Sun but i received notifications on the sixth day Better Me debit a 6 months subscription Hk$328 from my bank account, i feel unhappy it did not notice us before the bank transfer and not eye catching on the auto debit conditions.
Hello,Thank you for contacting us. We are sorry for the inconveniences.Please note that as a rule, AppStore renews BetterMe subscriptions at least 24 hrs before the subscription end date. We do not influence this process.- To cancel your subscription properly, please follow this link https://support.apple.com/en-us/HT202039 and find all the information on managing the subscriptions billed through Apple.- If you would like to request a refund through Apple, please find more info via the following link: https://www.imore.com/how-to-get-refund-itunes-app-store.- You can use reportaproblem.apple.com to view your purchases, receipts, and contact Apple Support about any problems with your past purchases. Enter the Apple ID and password you used to buy the item, then choose Sign In.We hope that this information is useful, and that your issue is resolved soon.Best regards,Team BetterMe